Bellman

Negotiable

Mandarin Oriental

Experience

Unlimited

Job Type

Full Time

Location

Philippines, Manila

Apply

Job Description

Are you a master of craft? Do you thrive in a team that succeeds
together, demonstrating integrity and respect while acting responsibly? Do
you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator
of some of the most luxurious hotels, resorts and residences located in prime
destinations around the world, with a strong development pipeline. Increasingly
recognized for creating some of the world’s most sought-after properties,
the Group provides legendary service inspired by Asian heritage whilst
representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within
the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas
and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Bellman is responsible for providing courteous, efficient, and personalized
service to guests, ensuring a smooth arrival and departure experience. As one
of the first and last points of contact, the Bellman plays a key role
in creating a positive and lasting impression in line with Mandarin Oriental’s
legendary service standards.
In a pre-opening environment, this role supports
operational readiness and contributes to establishing a culture of service
excellence from the outset.

Key
Responsibilities

Guest Arrival & Departure Experience

Greet all guests warmly upon arrival and departure,
offering assistance with luggage and directions.
Escort guests to their
rooms, ensuring a professional and engaging rooming experience.
Explain
room features, hotel facilities, and services clearly and confidently.

Assist with luggage delivery, storage, and retrieval in a timely
and organized manner.

Guest Service & Assistance

Provide accurate information about hotel services,
outlets, and local attractions.
Assist guests with simple requests,
directions, and transportation arrangements.
Anticipate guest needs
and offer proactive assistance at all times.
Maintain a professional,
friendly, and approachable demeanor.

Luggage &
Equipment Handling

Handle guest luggage with care,
ensuring proper tagging, tracking, and storage.
Ensure the luggage
storage area is secure, clean, and well-organized.
Assist in
the movement and delivery of packages, parcels, and guest items.

Maintain cleanliness and readiness of trolleys and equipment

Pre-Opening Responsibilities

Participate in training sessions, SOP briefings, and service culture
workshops.
Assist in setting up the Front Entrance, Bell Desk,
and storage areas.
Take part in mock operations and service
simulations.
Support other departments as needed during pre-opening
activities.

Coordination & Communication

Communicate effectively with Front Desk, Concierge, Housekeeping,
and Security.
Ensure timely updates regarding room readiness, guest
arrivals, and special requests.
Report any guest concerns or unusual
observations promptly.
Ensure seamless coordination during group
arrivals and departures

Guest Relations & Service
Culture

Uphold Mandarin Oriental’s philosophy
of intuitive and anticipatory service.
Always maintain a polished
appearance and professional behavior.
Respect guest privacy
and confidentiality at all times.
Assist in delivering special guest
arrangements such as amenities or messages

Safety,
Security & Compliance

Follow all hotel safety,
security, and emergency procedures.
Monitor the hotel entrance
and report any suspicious activity.
Ensure proper handling
and documentation of luggage storage.
Adhere to hotel policies
and brand standards at all times.

Qualifications
& Experience

• Bachelor’s degree in Hospitality Management
or related field preferred
• Previous experience in a similar role in
a hotel or luxury service environment is an advantage
• Good communication
and interpersonal skills
• Basic English proficiency; additional languages
are an advantage
• Physically fit and able to handle luggage safely
•
Positive attitude and willingness to learn
• Guest-focused with a strong
service mindset
• Friendly, courteous, and approachable demeanor
•
Attention to detail and reliability
• Strong teamwork and cooperation skills

• Ability to work in a fast-paced environment
• Professional grooming
and presentation

Why Join Us?

Mandarin Oriental offers a world-class environment where your
expertise, creativity, and leadership will shape the legacy of our return
to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

Learning & Development.

Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones.
Heath &
Colleague Wellness.

Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.

We’re
Fans. Are you?

Mandarin Oriental

0 Followers

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.

Guess you like