Doorman

Negotiable

Mandarin Oriental

Experience

Unlimited

Job Type

Full Time

Location

Philippines, Manila

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Job Description

Are you a master of craft? Do you thrive in a team that succeeds
together, demonstrating integrity and respect while acting responsibly? Do
you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator
of some of the most luxurious hotels, resorts and residences located in prime
destinations around the world, with a strong development pipeline. Increasingly
recognized for creating some of the world’s most sought-after properties,
the Group provides legendary service inspired by Asian heritage whilst
representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within
the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas
and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The Doorman is responsible for delivering a warm, gracious, and professional
welcome and farewell to all guests, ensuring a strong first and last impression
of the hotel. As an ambassador of Mandarin Oriental, the Doorman upholds
the brand’s legendary service standards by providing attentive, anticipatory,
and personalized service at the hotel entrance.

In
a pre-opening environment, this role is essential in establishing arrival
protocols, service culture, and operational readiness for a seamless hotel
opening.

Key Responsibilities

Guest Arrival & Departure Experience

Provide
a courteous and professional greeting to all guests, visitors, and patrons
at the hotel entrance.
Open vehicle and hotel doors, assisting guests
as needed upon arrival and departure.
Welcome guests using appropriate
greetings and maintain a warm, friendly demeanor.
Coordinate seamlessly
with Bellman and Concierge for luggage handling and guest assistance.

Guest Assistance & Service

Provide
directions, basic hotel information, and assistance with immediate guest
needs.
Assist guests in obtaining transportation (taxis, ride services,
limousines).
Anticipate guest requirements and offer proactive
assistance at all times.
Recognize VIPs, repeat guests, and long-stay
guests, ensuring personalized attention.

Traffic &
Entrance Management

Manage the smooth flow of traffic
at the hotel entrance, ensuring safety and efficiency.
Guide vehicles
to appropriate drop-off and pick-up points.
Coordinate with Security
and Valet (if applicable) to maintain order and safety.
Ensure
the entrance area remains clean, organized, and presentable at all times.

Pre-Opening Responsibilities

Participate in training sessions, SOP briefings, and service culture
programs.
Assist in setting up the hotel entrance, porte cochère,
and signage.
Take part in mock operations, service simulations,
and workflow testing.
Support the establishment of arrival
and departure standards in line with Mandarin Oriental brand guidelines.

Coordination & Communication

Maintain clear communication with Front Office, Concierge, Bell Desk,
and Security.
Inform relevant teams of guest arrivals, special
requests, and VIP movements.
Ensure smooth coordination during peak
periods, group arrivals, and events.
Report any guest concerns,
feedback, or unusual observations promptly.

Guest
Relations & Brand Representation

Uphold Mandarin
Oriental’s philosophy of intuitive and anticipatory service.
Maintain
professional grooming, posture, and demeanor at all times.
Engage
guests politely while respecting their privacy and space.
Deliver
a memorable and refined first impression of the hotel.

Safety, Security & Compliance

Monitor guest
and vehicle movement at the entrance for safety and security.
Report
suspicious activities or incidents immediately to Security.
Follow all
hotel safety, security, and emergency procedures.
Ensure compliance
with hotel policies and brand standards at all times.

Qualifications & Experience

Bachelor’s
degree in Hospitality Management or related field preferred.
Previous
experience in a similar role in a hotel or luxury service environment is
an advantage.
Good communication and interpersonal skills.

Basic English proficiency; additional languages are an advantage.

Well-groomed with a professional appearance and posture .

Physically fit and able to stand for extended periods.
Positive
attitude and willingness to learn.
Guest-focused with a strong service
mindset.
Friendly, courteous, and approachable demeanor.

Attention to detail and reliability.
Strong teamwork
and cooperation skills.
Ability to work in a fast-paced
environment.
Professional grooming and presentation.

Why Join Us?

Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our
commitment to you:

Learning & Development.

Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones.
Heath &
Colleague Wellness.

Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.

We’re
Fans. Are you?

Mandarin Oriental

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Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.

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