Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within
the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas
and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Airport Representative is responsible for delivering a seamless, welcoming,
and personalized arrival and departure experience for hotel guests at
the airport. Acting as an ambassador of Mandarin Oriental, this role ensures
smooth coordination of airport transfers, guest assistance, and service
excellence from the first point of contact, reflecting the brand’s legendary
standards.
In a pre-opening environment, the Airport Representative plays
a vital role in establishing airport service protocols, building relationships
with airport authorities, and ensuring operational readiness for guest arrivals
and departures.
Key Responsibilities
Guest Arrival & Departure Experience
- Welcome guests warmly upon
arrival at the airport, ensuring clear identification through signage
and professional presentation - Escort guests smoothly from arrival gates
to designated transport, assisting with luggage and airport procedures where
required - Coordinate outbound departures, ensuring timely arrival at
the airport and smooth check-in processes - Provide a memorable first
and last impression of Mandarin Oriental through attentive and personalized
service
Airport Coordination & Logistics
- Coordinate
closely with hotel transportation, limousine drivers, and Concierge to ensure
seamless transfers - Monitor flight schedules, delays, and changes
to adjust arrangements accordingly - Liaise with airport authorities,
immigration, customs, and handling agents to facilitate smooth guest movement
(where applicable) - Ensure all guest arrival and departure details
are accurate and communicated effectively
Guest Service &
Personalization
- Anticipate guest needs and provide assistance
with directions, procedures, and special requirements - Recognize VIPs,
repeat, and long-stay guests, ensuring personalized attention - Provide
basic destination information and hotel updates while escorting guests
- Maintain composure and professionalism at all times, especially in busy
or high-pressure airport environments -
Pre-Opening
Responsibilities
- Assist in establishing airport greeting
and transfer procedures in line with brand standards - Participate
in training programs, SOP development, and service simulations - Build
familiarity with airport layout, processes, and key contacts - Support
creation of service standards for arrival and departure experiences
Communication & Coordination
- Maintain constant communication
with Concierge, Front Office, and Transportation teams - Provide timely
updates on guest movements, delays, and changes - Ensure proper handover
of guest information upon arrival at the hotel - Coordinate special
arrangements such as VIP handling, group arrivals, and special assistance
Safety, Security & Compliance
- Ensure guest safety at all
times within the airport premises - Follow all airport regulations,
security protocols, and hotel policies - Safeguard guest belongings
and ensure proper handling of luggage - Maintain confidentiality
and discretion regarding guest information
Administrative
Duties
- Maintain accurate records of guest arrivals, departures,
and transfer details - Assist in documenting incidents, delays,
or service issues - Ensure proper tracking of transportation arrangements
and coordination logs
Qualifications &
Experience
- Bachelor’s degree in Hospitality Management
or related field preferred - Minimum of 1–2 years’ experience in guest
services, concierge, or airport handling (luxury experience preferred)
- Familiarity with airport operations (NAIA experience is a strong
advantage) - Excellent communication and interpersonal skills
- Fluency in English; additional languages are an advantage
- Well-groomed, professional appearance and demeanor
- Flexibility
to work shifts, including early mornings, late nights, weekends,
and holidays - Guest-focused mindset with strong service orientation
- Strong coordination and organizational skills
- Ability to remain
calm and professional in a fast-paced environment - Attention to detail
and accuracy - Cultural awareness and interpersonal sensitivity
- Problem-solving and adaptability
Why Join
Us?
Mandarin Oriental offers a world-class environment where
your expertise, creativity, and leadership will shape the legacy of our return
to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
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