Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Assistant Executive Housekeeper supports the Executive Housekeeper in
the overall management and leadership of the Housekeeping Department, ensuring
the highest standards of cleanliness, presentation, and guest comfort in line
with Mandarin Oriental’s legendary service standards.
In a pre-opening
environment, this role is critical in assisting with setup, systems
implementation, and team development to ensure operational readiness
and seamless execution from opening day.
Key
Responsibilities
Pre-Opening & Operational Setup
- Support the Executive Housekeeper in all pre-opening activities, including
planning, setup, and departmental readiness - Assist in the development
and implementation of Standard Operating Procedures (SOPs) and service
standards - Support procurement and setup of linen, uniforms,
housekeeping equipment, and operating supplies (OS&E) - Participate
in room mock-ups, snagging, and final inspections to ensure quality standards
are met - Help establish linen par levels, inventory systems, and storage
organization
Housekeeping Operations
- Assist
in overseeing the daily operations of Guest Rooms, Public Areas, Laundry, Linen
Room, and Uniform Room - Ensure all areas meet luxury cleanliness,
hygiene, and presentation standards - Support room inspection processes
and ensure consistent quality assurance - Coordinate daily room status
updates with Front Office and Engineering
Guest Experience &
Quality
- Ensure delivery of exceptional, personalized,
and anticipatory service in all housekeeping interactions - Support
the execution of VIP setups, special requests, and guest preferences
- Address guest feedback and complaints promptly, ensuring effective service
recovery - Maintain high standards of room presentation aligned
with Mandarin Oriental expectations
Team Leadership &
Development
- Supervise and support Housekeeping Supervisors
and attendants during daily operations - Assist in recruitment,
onboarding, and training of housekeeping colleagues - Provide coaching,
guidance, and performance feedback - Foster a positive, professional,
and service-driven work culture - Support scheduling and manpower
planning based on occupancy and operational demand
Financial
Management & Cost Control
- Assist in monitoring departmental
expenses, including labor, supplies, and linen usage - Support cost
control initiatives while maintaining luxury standards - Track inventory
levels and prevent losses, damages, or overstocking - Assist in budget
preparation and financial reporting as required
Linen, Laundry &
Inventory Management
- Oversee linen and uniform control processes,
ensuring proper usage and lifecycle management - Support laundry
operations (in-house or outsourced), ensuring quality and efficiency
- Maintain accurate inventory records and conduct regular stock audits
- Ensure proper storage, handling, and distribution of linen and uniforms
Coordination & Communication
- Work closely with Front
Office, Engineering, Security, and F&B to ensure seamless operations
- Communicate effectively regarding room readiness, maintenance issues,
and guest requirements - Participate in daily briefings, departmental
meetings, and interdepartmental coordination - Liaise with Purchasing
and external suppliers for housekeeping needs
Quality Assurance &
Compliance
- Ensure compliance with Mandarin Oriental brand standards
and audit requirements - Conduct regular inspections of rooms, public
areas, and back-of-house spaces - Ensure adherence to hygiene,
sanitation, and cleanliness standards - Maintain documentation
for audits, inspections, and internal reviews
Safety,
Sustainability & Risk Management
- Ensure compliance with health
and safety standards for both guests and colleagues - Support
the implementation of sustainable housekeeping practices - Ensure proper
use, storage, and handling of cleaning chemicals and equipment - Assist
in incident handling, reporting, and emergency response procedures
Qualifications & Experience
- Bachelor’s
degree in Hospitality Management or related field preferred - Minimum
of 5–7 years’ experience in Housekeeping operations within a luxury hotel
environment - Previous experience as Housekeeping Manager or Assistant
Executive Housekeeper preferred - Pre-opening experience is highly
desirable - Strong leadership, organizational, and problem-solving
skills - In-depth knowledge of housekeeping operations, systems,
and procedures - Excellent communication and interpersonal skills
- Proficiency in housekeeping systems and PMS (Opera preferred)
Success Profile
- Strong leadership and team
management skills - Attention to detail and commitment to quality
- Operational planning and organizational ability
- Financial awareness
and cost control mindset - Problem-solving and decision-making
capability - Ability to thrive in a fast-paced, pre-opening
environment - Commitment to luxury service excellence
Why Join Us?
Mandarin Oriental offers a world-class
environment where your expertise, creativity, and leadership will shape
the legacy of our return to Manila. You will be part of a dynamic preopening
team committed to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning &
Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally.
We’re Fans. Are you?
