Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Housekeeping Coordinator is responsible for supporting the day-to-day
administrative and operational coordination of the Housekeeping Department.
This role serves as the central communication hub, ensuring seamless
coordination between Housekeeping, Front Office, Engineering, and other
departments to maintain the highest standards of cleanliness, efficiency,
and guest satisfaction in line with Mandarin Oriental’s legendary service
standards.
In a pre-opening environment, the Housekeeping Coordinator
plays a vital role in organizing systems, establishing communication protocols,
and ensuring operational readiness.
Key
Responsibilities
Operational Coordination
- Coordinate daily Housekeeping operations, ensuring smooth communication
between Room Attendants, Supervisors, Public Area Teams, and Laundry
- Track and update room status (clean, dirty, inspected, out-of-order)
accurately in the system - Coordinate with Front Office to prioritize
room readiness for arrivals, departures, and VIP guests - Monitor
housekeeping task assignments and ensure timely completion
Communication Hub
- Act as the primary point of contact for all
Housekeeping communication - Handle incoming calls, messages, and guest
requests efficiently and professionally - Dispatch guest requests (extra
amenities, cleaning requests, special setups) to relevant staff promptly
- Maintain clear communication with Engineering regarding maintenance issues
and follow up on completion
Administrative Duties
- Maintain accurate records of room status, discrepancies, and daily
reports - Prepare and update daily housekeeping reports (occupancy, room
readiness, out-of-order rooms) - Track lost and found items and ensure
proper documentation and storage - Assist in maintaining filing systems,
SOP documents, and departmental records
Guest Service &
Experience
- Support delivery of intuitive and anticipatory service
by ensuring timely response to guest needs - Handle guest inquiries
related to housekeeping courteously and professionally - Ensure all guest
requests are followed through to completion - Assist in coordinating VIP
room setups and special arrangements
Pre-Opening
Responsibilities
- Assist in setting up Housekeeping office systems,
communication tools, and reporting structures - Participate in training
sessions, SOP familiarization, and service culture programs - Support
mock operations, system testing (PMS/Housekeeping systems), and workflow
simulations - Assist in organizing documentation, checklists,
and operational materials - Ensure readiness of administrative processes
prior to opening
Coordination with Other Departments
- Work closely with Front Office, Engineering, Laundry, and Concierge
to ensure seamless operations - Communicate room status updates
and maintenance issues effectively - Support coordination of VIP
movements and group arrivals - Ensure alignment across departments
for efficient service delivery
Inventory & Supplies Monitoring
- Assist in monitoring housekeeping supplies, amenities, and linen
availability - Track usage and inform supervisors of replenishment
needs - Support inventory documentation and record keeping
- Coordinate delivery and distribution of supplies to floors as required
Quality Assurance & Compliance
- Ensure accurate and timely
updates in housekeeping systems - Support adherence to SOPs, policies,
and brand standards - Assist in maintaining operational discipline
and documentation accuracy - Support audits and inspections
as required
Safety, Security & Compliance
- Maintain
confidentiality of guest and operational information - Follow hotel
safety, security, and emergency procedures - Report any irregularities,
incidents, or hazards promptly - Ensure compliance with hotel policies
and brand standards
Qualifications &
Experience
- Bachelor’s degree in Hospitality Management
or related field preferred - Minimum of 1–3 years’ experience
in Housekeeping or Front Office coordination role (luxury hotel experience
preferred) - Strong administrative and organizational skills
- Excellent communication and interpersonal abilities
- Proficiency
in computer systems and hotel PMS (Opera preferred) - Ability
to multitask in a fast-paced environment - Fluency in English; additional
languages are an advantage - Strong organizational and coordination
skills - Attention to detail and accuracy
- Effective
communication and multitasking ability - Problem-solving
and follow-through - Guest-focused mindset
- Professionalism
and responsiveness - Professional presence and grooming
Why Join Us?
Mandarin Oriental offers
a world-class environment where your expertise, creativity, and leadership
will shape the legacy of our return to Manila. You will be part of a dynamic
preopening team committed to excellence, innovation, and authentic Asian
hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
