Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Housekeeping Supervisor is responsible for overseeing the daily operations
of assigned sections, ensuring the highest standards of cleanliness,
presentation, and guest comfort in line with Mandarin Oriental’s legendary
service standards.
In a pre-opening environment, this role is essential
in supporting operational setup, training team members, and ensuring readiness
for a seamless and successful hotel opening.
Key
Responsibilities
Housekeeping Operations
- Supervise
daily cleaning and servicing of guest rooms, suites, and public areas
assigned - Ensure all areas meet luxury standards of cleanliness,
hygiene, and presentation - Conduct detailed room inspections to ensure
quality and brand compliance - Monitor room status and coordinate
with Front Office for arrivals and departures - Ensure timely turnaround
of rooms to meet operational requirements
Guest Experience &
Service Excellence
- Uphold Mandarin Oriental’s philosophy
of intuitive and anticipatory service - Ensure guest preferences, special
requests, and VIP arrangements are delivered accurately - Address guest
concerns and housekeeping-related feedback promptly - Maintain high
standards of presentation in all guest areas
Pre-Opening
Responsibilities
- Participate in training sessions, SOP
implementation, and service standards briefing - Support room setup,
mock-up inspections, and snagging processes - Assist in preparing guest
rooms, public areas, and back-of-house spaces for opening - Take part
in mock operations and simulation exercises
Team Leadership &
Supervision
- Supervise Housekeeping Attendants, Public Area
Attendants, and Laundry staff - Assign daily tasks and monitor team
performance - Provide ongoing coaching, training, and guidance
- Ensure proper grooming, discipline, and adherence to standards
- Support team motivation and foster a positive working environment
Linen, Supplies & Inventory Control
- Monitor usage of linen,
guest supplies, and cleaning materials - Ensure proper handling, storage,
and distribution of housekeeping supplies - Report any shortages,
damages, or discrepancies promptly - Support stock control and inventory
processes
Coordination & Communication
- Coordinate
closely with Front Office, Engineering, and other departments
- Communicate room readiness, maintenance issues, and special requests
efficiently - Participate in daily briefings and shift handovers
- Ensure clear communication within the housekeeping team
Quality Assurance & Compliance
- Ensure compliance with Mandarin
Oriental brand standards and SOPs - Conduct regular inspections of rooms,
public areas, and back-of-house - Maintain proper documentation
for inspections and reports - Ensure adherence to hygiene, sanitation,
and cleanliness standards
Safety & Risk Management
- Ensure all safety procedures and security standards are followed
- Monitor proper use of cleaning chemicals and equipment
- Report
accidents, hazards, or incidents immediately - Maintain a safe working
environment for team members and guests
Qualifications & Experience
- Diploma
or Bachelor’s degree in Hospitality Management or related field preferred
- Minimum of 2–4 years’ experience in Housekeeping operations in a luxury
hotel environment - Previous supervisory experience is an advantage
- Pre-opening experience is preferred
- Strong attention to detail
and organizational skills - Good communication and interpersonal
abilities - Knowledge of housekeeping procedures and cleaning
standards - Strong attention to detail and quality control
- Leadership and team management skills
- Guest-centric mindset
- Problem-solving and decision-making ability
- Organizational and time
management skills - Ability to work in a fast-paced environment
Why Join Us?
Mandarin Oriental offers
a world-class environment where your expertise, creativity, and leadership
will shape the legacy of our return to Manila. You will be part of a dynamic
preopening team committed to excellence, innovation, and authentic Asian
hospitality.
Our commitment to you:
- Learning & Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally.
We’re Fans. Are you?
