Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Room Attendant is responsible for maintaining the cleanliness, hygiene,
and overall presentation of guest rooms and assigned areas to the highest
standards of Mandarin Oriental. This role ensures that every guest room provides
a comfortable, luxurious, and welcoming environment, reflecting the brand’s
legendary service philosophy.
In a pre-opening environment, the Room
Attendant plays a critical role in preparing guest rooms, learning brand
standards, and supporting the hotel’s readiness for opening.
Key Responsibilities
Guest Room Cleaning &
Maintenance
- Clean and service guest rooms, suites, and assigned
areas to the highest standards of cleanliness and presentation - Ensure
beds are properly made, linens are fresh, and amenities are replenished
- Maintain cleanliness of bathrooms, fixtures, furniture, and floors
- Report any maintenance issues, damages, or missing items promptly
- Ensure all equipment and supplies are used properly and efficiently
Guest Experience & Service
- Uphold Mandarin Oriental’s
philosophy of intuitive and anticipatory service - Respect guest privacy
and follow “Do Not Disturb” procedures strictly - Respond promptly
and courteously to guest requests when encountered - Ensure guest
preferences and special requests are followed accurately - Present
a professional appearance and maintain a positive demeanor at all times
Pre-Opening Responsibilities
- Participate in training
sessions, SOP briefings, and service culture programs - Support room
setup, deep cleaning, and preparation for opening - Take part in mock
operations, inspections, and simulation exercises - Assist in organizing
linen rooms, pantries, and storage areas - Demonstrate flexibility
in supporting other housekeeping tasks as needed
Linen & Supplies
Management
- Properly handle, sort, and store linens and towels
- Maintain par levels of guest supplies and amenities in assigned areas
- Report shortages or discrepancies to the Supervisor
- Ensure proper
use and storage of cleaning materials and chemicals
Coordination &
Communication
- Communicate regularly with Housekeeping Supervisors
regarding room status - Coordinate with Front Office on room readiness
and guest requests - Report lost and found items according to hotel
procedures - Ensure accurate updates of room status (clean, dirty,
inspected, etc.)
Safety & Compliance
- Follow all
health, safety, and hygiene standards - Use cleaning chemicals
and equipment safely and responsibly - Report hazards, accidents,
or unsafe conditions immediately - Adhere to hotel policies, procedures,
and brand standards
Qualifications &
Experience
- High school diploma or equivalent; hospitality
training preferred - Previous experience in housekeeping or cleaning
services is an advantage (luxury hotel experience preferred) - Physically
fit and able to perform cleaning duties and lift items as required
- Basic knowledge of cleaning techniques and hygiene standards
- Good
communication skills; basic English proficiency required - Positive
attitude and willingness to learn - Strong attention to detail
and cleanliness standards - Guest-focused mindset
- Time
management and efficiency - Reliability and consistency
- Teamwork
and cooperation - Professional appearance and attitude
Why Join Us?
Mandarin Oriental offers
a world-class environment where your expertise, creativity, and leadership
will shape the legacy of our return to Manila. You will be part of a dynamic
preopening team committed to excellence, innovation, and authentic Asian
hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
