Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Butler is responsible for delivering highly personalized, anticipatory,
and discreet service to guests, particularly in suites and premium
accommodations. As a key ambassador of Mandarin Oriental, the Butler ensures
every aspect of the guest stay is tailored, seamless, and exceeds expectations,
reflecting the brand’s legendary luxury service standards.
In
a pre-opening environment, the Butler plays a vital role in building service
culture, participating in training, and ensuring readiness to deliver
exceptional guest experiences from the outset.
Key
Responsibilities
Guest Service & Personalization
- Provide warm, personalized, and professional service to all assigned
guests - Anticipate guest needs and preferences, ensuring proactive
and intuitive service delivery - Maintain and update detailed guest
profiles, including preferences, habits, and special requirements - Build
strong relationships with guests, ensuring a memorable and personalized
stay
Butler Service Delivery
- Provide a full range
of Butler services, including: - Guest arrival coordination and in-room
check-in - Packing and unpacking of luggage
- Garment pressing
and wardrobe management - In-room dining coordination and service
setup - Turndown service enhancements
- Ensure all services
are delivered discreetly, efficiently, and to the highest luxury standards
Guest Experience Management
- Oversee the entire guest
journey from pre-arrival to departure - Coordinate personalized
itineraries, amenities, and experiences - Ensure VIP setups, amenities,
and special arrangements are executed flawlessly - Handle guest requests
and concerns promptly and professionally - Perform service recovery
and ensure guest satisfaction at all times
Pre-Opening
Responsibilities
- Participate in intensive training programs, SOP
familiarization, and service culture workshops - Assist in developing
and refining Butler service procedures and standards - Take part in mock
operations, role plays, and simulation exercises - Support preparation
of Butler pantries, equipment, and guest amenities - Demonstrate
flexibility in supporting pre-opening activities across departments
Coordination & Communication
- Work closely with Club Floor, Front
Office, Housekeeping, Concierge, F&B, Spa, and Engineering - Communicate
guest preferences and special requests clearly across departments
- Ensure seamless coordination for guest services and experiences
- Participate in daily briefings and shift handovers
Financial
Awareness & Upselling
- Promote hotel services, experiences,
and facilities to enhance guest satisfaction and revenue - Identify
opportunities for upselling (dining, spa, transportation, experiences)
- Ensure proper posting of guest charges where applicable
- Maintain
awareness of cost control while delivering exceptional service
Quality Assurance & Brand Standards
- Ensure all services meet
Mandarin Oriental’s brand standards and luxury expectations - Maintain
exceptional attention to detail in all guest interactions and service
delivery - Ensure consistency and excellence across all Butler
services - Follow all hotel policies, procedures, and audit
requirements
Safety, Security & Confidentiality
- Maintain strict confidentiality regarding guest information
and preferences - Ensure guest safety and security at all times
- Follow emergency procedures and respond appropriately to incidents
- Adhere to hotel safety and compliance standards
Qualifications & Experience
- Bachelor’s degree
in Hospitality Management or related field preferred - Minimum of 2–4
years’ experience in luxury hospitality, preferably in Butler, Guest Relations,
or Front Office - Strong understanding of luxury service and VIP guest
handling - Pre-opening experience is an advantage
- Excellent
communication and interpersonal skills - High level of professionalism
and grooming standards - Fluency in English; additional languages are
an advantage - Exceptional guest service and personalization skills
- Attention to detail and strong organizational ability
- Discretion,
professionalism, and emotional intelligence - Strong communication
and interpersonal skills - Ability to anticipate and exceed guest
expectations - Flexibility and ability to multitask in a fast-paced
environment
Why Join Us?
Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
