Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Houseman is responsible for providing essential support to the Housekeeping team
to ensure efficient operations, proper supply distribution, and the overall
cleanliness and readiness of guest rooms and public areas. This role plays
a vital part in maintaining operational flow and upholding Mandarin Oriental’s
legendary standards of service and presentation.
In a pre-opening
environment, the Houseman contributes to setup activities, organization
of housekeeping areas, and readiness for a seamless hotel opening.
Key Responsibilities
Operational Support
- Assist Room Attendants and Public Area Attendants in completing daily
cleaning tasks - Deliver linens, towels, guest supplies, and amenities
to assigned floors and workstations - Ensure housekeeping pantries
and service areas are fully stocked and organized - Support efficient
turnaround of guest rooms by replenishing supplies promptly
Linen
& Supplies Handling
- Transport clean and soiled linens between
floors, linen rooms, and laundry areas - Assist in sorting, organizing,
and distributing linens according to operational needs - Maintain proper
handling and storage of housekeeping supplies and equipment - Monitor
stock levels and report shortages to Supervisors
Public Area &
Back-of-House Support
- Assist in cleaning and maintaining selected
public areas and back-of-house spaces as required - Remove trash, empty
bins, and support waste management processes - Maintain cleanliness
of service corridors, storage areas, and housekeeping offices - Support
setup and breakdown of housekeeping-related equipment and materials
Pre-Opening Responsibilities
- Assist in organizing and setting up
linen rooms, storage areas, and housekeeping pantries - Participate
in deep cleaning and preparation of guest rooms and public spaces
- Support inventory organization, OS&E setup, and stock distribution
- Take part in training sessions, SOP briefings, and mock operations
Coordination & Communication
- Communicate regularly
with Supervisors and team members regarding supply needs and task
completion - Coordinate closely with Room Attendants, Public Area
Attendants, and Laundry team - Report maintenance issues, damages,
or irregularities promptly - Ensure smooth support during peak periods
and group movements
Equipment Handling & Maintenance
- Ensure proper use and handling of housekeeping equipment (carts, trolleys,
vacuum cleaners) - Maintain cleanliness and functionality
of equipment - Report any equipment malfunction or damage
immediately - Ensure safe storage of all tools and materials
Safety, Hygiene & Compliance
- Follow all health, safety,
and hygiene standards at all times - Use cleaning chemicals and equipment
safely and in accordance with guidelines - Observe proper lifting
and handling techniques to prevent injury - Report any hazards,
accidents, or unsafe conditions immediately
Qualifications & Experience
- High school diploma
or equivalent preferred - Previous experience in housekeeping or
a support role is an advantage (luxury experience preferred) - Physically
fit and able to lift, carry, and move supplies and equipment - Basic
understanding of housekeeping operations is a plus - Good communication
skills; basic English preferred - Strong work ethic and willingness
to support team operations - Strong teamwork and cooperation
- Reliability and efficiency
- Attention to detail
and organization - Positive attitude and willingness to learn
- Flexibility and adaptability in a dynamic environment
- Basic
problem-solving ability
Why Join Us?
Mandarin Oriental offers a world-class environment where your expertise,
creativity, and leadership will shape the legacy of our return to Manila.
You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.
Our
commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
