Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Public Area Supervisor is responsible for overseeing the cleanliness,
maintenance, and presentation of all public and back-of-house areas of
the hotel, ensuring they meet the highest standards of luxury in line
with Mandarin Oriental’s legendary service philosophy.
In a pre-opening
environment, this role is critical in setting cleanliness standards, supporting
operational readiness, and ensuring all areas are prepared to deliver a flawless
first impression to guests.
Key
Responsibilities
Public Area Operations
- Supervise
the daily cleaning and upkeep of all public areas, including lobby, porte
cochère, restaurants, corridors, function spaces, restrooms, spa, parking,
and recreational areas - Ensure all public and back-of-house areas
are maintained to exceptional cleanliness and presentation standards
- Conduct regular inspections throughout the shift to ensure quality
and adherence to brand standards - Ensure timely response to cleaning
requests, spills, and urgent maintenance needs
Guest Experience &
Brand Standards
- Ensure all public spaces reflect Mandarin
Oriental’s refined, elegant, and luxurious ambiance - Uphold the brand’s
philosophy of intuitive and anticipatory service - Ensure discreet
and efficient service delivery in guest-facing areas - Handle guest
feedback related to cleanliness and public areas promptly
and professionally
Pre-Opening Responsibilities
- Participate in pre-opening setup, deep cleaning, and final preparation
of all public areas - Assist in developing and implementing Standard
Operating Procedures (SOPs) for public area cleaning - Take part in mock
operations, inspections, and simulation exercises - Assist in setting up
schedules, routes, and cleaning plans for public area attendants
Team Leadership & Supervision
- Supervise Public Area Attendants,
ensuring tasks are completed efficiently and to high standards - Assign
daily duties and monitor team productivity and performance - Provide
on-the-job training, coaching, and guidance to team members - Ensure
proper grooming, discipline, and adherence to hotel standards - Foster
a positive and team-oriented work environment
Cleaning Standards &
Quality Control
- Ensure proper cleaning techniques, chemicals,
and equipment are used - Maintain high-quality standards for floors,
carpets, furniture, fixtures, and glass surfaces - Ensure washrooms
are consistently clean, stocked, and well-maintained - Monitor
and maintain scent, ambiance, and overall guest perception of public spaces
Inventory & Supplies Control
- Monitor usage of cleaning
supplies, chemicals, and equipment - Ensure proper storage and handling
of all housekeeping materials - Maintain stock levels and report
shortages or issues promptly - Assist in inventory counts and cost
control initiatives
Coordination & Communication
- Coordinate with Front Office, Engineering, F&B, and Security to ensure
seamless operations - Report maintenance issues and follow up
with Engineering for timely resolution - Communicate guest activity,
events, and peak periods to ensure adequate coverage - Participate
in daily briefings and shift handovers
Safety, Hygiene &
Compliance
- Ensure compliance with health, hygiene, and sanitation
standards - Monitor proper use and handling of cleaning chemicals
and equipment - Ensure adherence to safety procedures and emergency
protocols - Report accidents, hazards, or irregularities immediately
Qualifications & Experience
- Diploma or Bachelor’s degree in Hospitality Management or related field
preferred - Minimum of 2–4 years’ experience in Housekeeping or Public
Area operations in a luxury hotel environment - Previous supervisory
experience is an advantage - Pre-opening experience is preferred
- Strong attention to detail and cleanliness standards
- Good
communication and interpersonal skills - Strong attention to detail
and quality mindset - Leadership and team supervision skills
- Guest-focused service orientation
- Organizational and time
management skills - Problem-solving and adaptability
- Ability
to work in a fast-paced, high-visibility environment
Why Join Us?
Mandarin Oriental offers a world-class
environment where your expertise, creativity, and leadership will shape
the legacy of our return to Manila. You will be part of a dynamic preopening
team committed to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning &
Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally.
We’re Fans. Are you?
