Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Laundry Supervisor is responsible for overseeing the daily operations of
the laundry department, ensuring efficient processing, high-quality standards,
and timely delivery of all hotel linens, uniforms, and guest laundry.
In
a pre-opening environment, this role is essential in setting up operational
procedures, training the laundry team, and ensuring readiness for smooth
and efficient laundry operations in alignment with Mandarin Oriental’s legendary
service standards.
Key Responsibilities
Laundry Operations
- Supervise daily laundry operations, including
washing, drying, ironing, folding, and distribution - Ensure proper
handling of guest laundry, uniforms, and hotel linen - Monitor workflow
and productivity to meet operational timelines and standards - Ensure
timely delivery of clean linen to all departments
Quality Control
& Standards
- Inspect linens, uniforms, and guest laundry to ensure
cleanliness, quality, and proper finishing - Ensure adherence to fabric
care procedures and handling standards - Maintain consistency
in presentation and cleanliness in line with luxury standards - Identify
and report damaged or worn-out linen and uniforms
Pre-Opening
Responsibilities
- Participate in setting up laundry facilities,
workflows, and systems - Assist in developing and implementing Standard
Operating Procedures (SOPs) - Support installation and testing of laundry
equipment - Participate in mock operations, training, and simulation
exercises - Assist in establishing linen flow processes and operational
readiness
Team Supervision & Training
- Supervise
and guide Laundry Attendants, Pressers, and Valet staff - Assign daily
duties and ensure tasks are completed efficiently - Provide training
on laundry processes, equipment usage, and quality standards - Ensure
proper grooming, discipline, and adherence to hotel standards - Foster
teamwork and a positive working environment
Linen & Uniform
Management
- Monitor linen inventory levels and usage
- Ensure
proper sorting, tracking, and rotation of linens - Support uniform
handling, ensuring proper cleaning and delivery - Report shortages,
damages, or discrepancies
Equipment & Maintenance
- Monitor proper use and maintenance of laundry machinery and equipment
- Report any breakdowns or technical issues to Engineering promptly
- Ensure preventive maintenance schedules are followed
- Maintain
a clean and organized laundry facility
Financial Awareness &
Control
- Monitor usage of chemicals, utilities, and supplies
to minimize waste - Support cost control initiatives without compromising
quality - Assist in managing operational efficiency to optimize
resources
Coordination & Communication
- Coordinate
with Housekeeping, Front Office, F&B, and other departments for linen
requirements - Ensure smooth communication regarding urgent laundry
requests and operational needs - Participate in daily briefings and shift
handovers - Provide updates on laundry status and issues
Safety, Hygiene & Compliance
- Ensure compliance with health,
hygiene, and safety standards - Monitor proper handling and storage
of chemicals and cleaning agents - Ensure safe operation of laundry
equipment - Report accidents, hazards, or unsafe conditions
immediately
Qualifications &
Experience
- Diploma or Bachelor’s degree in Hospitality
Management or related field preferred - Minimum of 3–5 years’ experience
in laundry operations in a hotel environment (luxury preferred)
- Previous supervisory experience required
- Pre-opening experience
is an advantage - Strong knowledge of laundry processes, equipment,
and fabric care - Good leadership and communication skills
- Attention to detail and quality-focused mindset
- Leadership and team
supervision skills - Strong organizational and time management
skills - Operational efficiency and problem-solving ability
- Ability to work in a fast-paced environment
- Commitment to service
excellence
Why Join Us?
Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.
Our commitment to you:
- Learning & Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally.
We’re Fans. Are you?
