Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Laundry Agent is responsible for processing guest laundry, hotel linens,
uniforms, ensuring the highest standards of cleanliness, hygiene,
and presentation. This role supports the efficient operation of the laundry
department, delivering high-quality results in line with Mandarin Oriental’s
legendary service standards.
In a pre-opening environment, the Laundry
Agent contributes to operational setup, training, and readiness to ensure
seamless laundry services from opening day.
Key
Responsibilities
Laundry Operations
- Perform daily
laundry tasks including sorting, washing, drying, pressing, folding,
and finishing - Ensure proper handling of guest laundry, hotel linen,
and staff uniforms - Follow correct washing formulas and fabric care
procedures - Ensure timely processing and delivery of all laundry
items
Guest Laundry Service
- Handle guest laundry
with care, attention to detail, and confidentiality - Check guest
garments for damages or special instructions before processing - Ensure
clothes are returned clean, well-pressed, and neatly presented - Report
any discrepancies or issues to the Supervisor immediately
Linen &
Uniform Processing
- Sort and process linens according to type,
color, and fabric - Ensure proper handling and finishing of bed linen,
towels, and uniforms - Identify and segregate damaged or stained
items - Support uniform and linen distribution as required
Pre-Opening Responsibilities
- Participate in training sessions,
SOP briefings, and service culture programs - Assist in setting up
laundry equipment, workflow, and storage areas - Take part in mock
operations, testing, and simulation exercises - Support organization
of linen stock and operating supplies
Equipment Operation &
Maintenance
- Operate laundry machines (washers, dryers, presses,
ironing equipment) safely and efficiently - Follow proper usage
guidelines to avoid damage to items and equipment - Clean and maintain
equipment after use - Report any malfunction or repair needs
promptly
Quality Control
- Inspect all laundry items
to ensure cleanliness and proper finishing - Maintain high standards
in pressing, folding, and presentation - Ensure consistency in quality
in line with luxury hotel standards - Re-process items that do not meet
quality expectations
Coordination & Communication
- Work closely with Supervisors and team members to meet operational
targets - Communicate effectively regarding workload, delays,
or issues - Support other laundry colleagues during peak periods
- Coordinate with Housekeeping for linen delivery requirements
Safety, Hygiene & Compliance
- Follow all health, hygiene,
and sanitation standards - Handle chemicals and detergents safely
and according to guidelines - Use personal protective equipment (PPE)
when required - Maintain a clean, organized, and safe working
environment - Report any hazards or incidents immediately
Qualifications & Experience
- High school
diploma or equivalent preferred - Previous experience in laundry
operations or housekeeping is an advantage (luxury hotel experience
preferred) - Basic understanding of laundry processes and fabric
care - Ability to operate laundry equipment (training can
be provided) - Physically fit and able to handle repetitive tasks
and stand for extended periods - Basic English communication skills
- Positive attitude and willingness to learn
- Attention to detail
and quality standards - Reliability and consistency
- Teamwork
and cooperation - Time management and efficiency
- Strong work
ethic - Ability to follow instructions and procedures
Why Join Us?
Mandarin Oriental offers a world-class
environment where your expertise, creativity, and leadership will shape
the legacy of our return to Manila. You will be part of a dynamic preopening
team committed to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning &
Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
