Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Hostess is responsible for delivering a warm, professional, and seamless dining
arrival experience, ensuring all guests feel welcomed and valued from the moment
they arrive. This role manages reservations, table assignments, and guest
interactions with precision and grace, reflecting Mandarin Oriental’s legendary
service standards.
Key Responsibilities
Guest Arrival & Dining Experience
- Greet all guests warmly upon
arrival, ensuring a gracious and professional first impression - Escort
guests to their tables while maintaining a polished and engaging presence
- Ensure guests are seated according to their preferences and reservation
details - Acknowledge departing guests with a courteous farewell,
encouraging repeat visits - Ensure guest dress code complies
with restaurant and hotel standards
Reservations Management
- Handle restaurant reservations in a friendly, accurate,
and professional manner - Respond to reservation inquiries via email
and phone promptly, in line with hotel standards - Coordinate closely
with restaurant management on special requests and VIP reservations
Guest Relations & Personalization
- Prepare guest profiles
and preferences prior to each service for team briefings - Maintain
accurate guest records and update preferences in the guest history system
- Anticipate guest needs and ensure a personalized and memorable dining
experience - Maintain a consistently professional, friendly,
and approachable demeanor
Operational Coordination
- Attend daily pre-service briefings to stay informed on reservations, VIP
guests, and updates - Liaise closely with service and kitchen teams
to ensure smooth table flow and service timing - Communicate guest
requirements clearly to relevant team members - Ensure seamless
coordination during peak service periods
Menu Knowledge & Service
Support
- Maintain thorough knowledge of restaurant menus,
ingredients, and offerings - Provide confident recommendations
and respond accurately to guest inquiries - Support the service team
in enhancing the overall dining experience
Service Excellence &
Grooming Standards
- Maintain impeccable personal grooming, hygiene,
and uniform standards - Represent the hotel with professionalism
and elegance at all times - Demonstrate attention to detail in all
aspects of guest interaction and presentation
Pre-Opening
Responsibilities
- Participate in training sessions, SOP briefings,
and service culture workshops - Assist in setting up reservation systems,
host stand, and guest flow procedures - Take part in mock services
and operational simulations - Support other departments as needed during
pre-opening activities
Qualifications &
Experience
- Bachelor’s degree or Diploma in Hospitality
Management or related field - Previous experience in a hostess,
reservations, or guest relations role is an advantage - Experience in
a luxury hotel or fine dining environment preferred - Excellent
communication and interpersonal skills - Fluent in English; additional
languages are an advantage - Strong organizational and multitasking
abilities - Guest-focused with a warm and engaging personality
- Attention to detail and accuracy in handling reservations and guest
preferences - Ability to remain composed and professional in a fast-paced
environment - Strong teamwork and coordination skills
- Professional grooming and presentation
Why
Join Us?
Mandarin Oriental offers a world-class environment
where your expertise, creativity, and leadership will shape the legacy of our
return to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
