Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Assistant Club Floor Manager supports the Club Floor Manager in overseeing
the operations of the Club Lounge and Club Floor, ensuring the delivery
of exceptional, personalized, and anticipatory service to VIP and club-level
guests.
As an ambassador of Mandarin Oriental, this role is responsible
for maintaining the highest standards of luxury hospitality, ensuring seamless
service delivery, and enhancing the overall guest experience. In a pre-opening
environment, the Assistant Club Floor Manager plays a key role in establishing
operational standards, training the team, and ensuring readiness
for opening.
Key Responsibilities
Club
Lounge Operations
- Assist in managing the daily operations of
the Club Lounge, ensuring smooth service across all periods (breakfast,
afternoon tea, evening cocktails) - Monitor food and beverage
presentation, quality, and replenishment in coordination with the F&B team
- Ensure the lounge environment remains elegant, clean, and welcoming at all
times - Support staffing, scheduling, and service flow during peak
and off-peak periods
Guest Experience & Personalization
- Deliver intuitive, anticipatory, and personalized service to all Club Floor
guests - Support VIP arrivals, in-room check-in/check-out, and special
arrangements - Engage with guests to understand preferences and build
strong relationships - Ensure all guest profiles and preferences
are accurately recorded and acted upon - Handle guest complaints
and service recovery promptly and professionally
Pre-Opening
Responsibilities
- Support the setup and preparation of the Club
Lounge and Club Floor areas - Assist in developing and implementing
Standard Operating Procedures (SOPs) and service standards - Participate
in recruitment, onboarding, and training of Club Lounge colleagues - Take
part in mock operations, service simulations, and system testing - Ensure
readiness of all equipment, amenities, and service touchpoints prior
to opening
Team Leadership & Supervision
- Supervise
and support Club Lounge Agents during daily operations - Provide
on-the-job training, coaching, and performance feedback - Ensure
adherence to grooming, service standards, and professionalism - Promote
a positive, engaged, and high-performing team environment - Assist
in scheduling and manpower planning
Food & Beverage
Coordination
- Work closely with the Food & Beverage team to ensure
seamless service delivery in the lounge - Monitor quality, freshness,
and presentation of all food and beverage offerings - Ensure compliance
with hygiene, sanitation, and food safety standards - Support enhancement
of guest experience through curated lounge offerings
Financial
Awareness & Cost Control
- Support cost control efforts related
to lounge operations (food, beverages, supplies) - Identify opportunities
for upselling and revenue enhancement - Ensure accurate posting of guest
charges and lounge-related transactions - Assist in monitoring
operational efficiency and minimizing waste
Coordination &
Communication
- Coordinate with Front Office, Concierge,
Housekeeping, Butler Services, and F&B for seamless guest service
- Communicate VIP arrivals, special requests, and guest preferences
effectively - Participate actively in daily briefings and shift
handovers - Ensure alignment across departments for Club Floor
operations
Quality Assurance & Brand Standards
- Ensure
adherence to Mandarin Oriental brand standards and SOPs - Conduct regular
inspections of the Club Lounge and Club Floor areas - Maintain
exceptional standards of cleanliness, presentation, and service delivery
- Support continuous improvement initiatives based on guest feedback
Safety, Security & Compliance
- Ensure guest privacy,
safety, and confidentiality at all times - Follow all health, hygiene,
and safety protocols - Respond effectively to emergencies
or incidents - Ensure compliance with hotel policies and brand
guidelines
Qualifications &
Experience
- Bachelor’s degree in Hospitality Management
or related field preferred - Minimum of 3–5 years’ experience in Front
Office, Guest Relations, or F&B within a luxury hotel environment
- Previous experience in Club Lounge or VIP guest services is highly
preferred - Supervisory experience required
- Pre-opening
experience is an advantage - Strong leadership and interpersonal
skills - Excellent communication and presentation abilities
- Knowledge of F&B service standards and luxury hospitality practices
- Fluency in English; additional languages are an advantage
- Guest-centric mindset with strong personalization ability
- Leadership and team development skills
- Attention to detail
and quality orientation - Strong communication and interpersonal
skills - Problem-solving and service recovery capability
- Ability
to multitask in a refined, high-pressure environment
Why Join Us?
Mandarin Oriental offers a world-class
environment where your expertise, creativity, and leadership will shape
the legacy of our return to Manila. You will be part of a dynamic preopening
team committed to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning &
Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
