Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts, and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental
is expanding its presence in Egypt with the upcoming Mandarin Oriental, Luxor
and Mandarin Oriental, Aswan — two luxury resort destinations set along the Nile
in some of Egypt’s most historically and culturally significant locations.
Located in Upper Egypt, Luxor and Aswan are internationally renowned for their
ancient temples, archaeological landmarks, and rich cultural heritage,
attracting luxury leisure travellers from around the world.
These
landmark properties will bring Mandarin Oriental’s legendary service, wellness,
and luxury hospitality standards to the Nile region, offering elevated resort
experiences rooted in local culture, heritage, and destination storytelling.
The resorts are expected to feature luxurious accommodations, destination dining
experiences, wellness and spa facilities, leisure offerings, and curated
cultural experiences designed to connect guests with the history, beauty,
and authenticity of Upper Egypt.
About the Job
We
are looking for a forward-thinking and operationally strong Cluster Director
of Information Technology to support the development, pre-opening, and ongoing
operational technology leadership of both Mandarin Oriental, Luxor and Mandarin
Oriental, Aswan.
This role will oversee all aspects of Information
Technology operations across the two properties, ensuring robust infrastructure,
secure and reliable systems, exceptional guest-facing technology experiences,
and alignment with Mandarin Oriental Hotel Group standards and strategic
technology initiatives.
The Cluster Director of Information Technology
will lead the IT teams across both resorts and will be responsible for driving
operational excellence, cybersecurity, innovation, infrastructure reliability,
business continuity, and guest technology services while supporting the evolving
technology needs of a luxury hospitality
environment.
Responsibilities:
- Lead
IT teams across Mandarin Oriental, Luxor and Mandarin Oriental, Aswan to oversee
day-to-day IT operations, including infrastructure, networking, systems
administration, cybersecurity, telecommunications, business applications,
and technical support services for colleagues and guests. - Support
the technology pre-opening strategy and implementation across both resorts,
including infrastructure deployment, systems commissioning, testing, vendor
coordination, and operational readiness. - Ensure all hotel systems,
applications, and infrastructure are implemented and maintained in accordance
with MOHG technology standards and security policies. - Manage
and develop the IT teams to ensure operational effectiveness, service
excellence, and alignment with business objectives and brand standards.
- Drive communications and relationships related to technology both internally
and externally while promoting a culture of innovation, service excellence,
and continuous improvement. - Create and continually nurture a strong
and unified culture throughout both resorts concerning the adoption, promotion,
and support of all technology offerings and digital guest experiences.
- Build strong relationships with the corporate office, ownership, technology
partners, and suppliers while remaining current on hospitality technology trends
and competitive developments. - Ensure both properties continue to evolve
in line with guest expectations and industry-leading luxury hospitality
technology practices. - Provide periodic updates and strategic
recommendations to Hotel Management regarding opportunities where technology
can improve operational efficiency, enhance guest experience, mitigate risks,
and create new business opportunities. - Oversee the health
and performance of network, server, cloud, Wi-Fi, telephony, IPTV, PMS, POS,
guest room technologies, cybersecurity systems, and business-critical
infrastructure. - Ensure all IT policies, procedures, standards,
and disaster recovery documentation remain updated and aligned with MOHG
and corporate governance requirements. - Maintain up-to-date knowledge
of emerging technologies, cybersecurity threats, malware protection, PCI DSS
compliance, data privacy standards, and hospitality technology best
practices. - Oversee troubleshooting, systems backup processes, disaster
recovery planning, redundancy testing, and business continuity
preparedness. - Ensure prompt and professional resolution of all
IT-related incidents affecting hotel operations, colleagues, and guests.
- Manage relationships with external vendors, contractors, and service
providers to ensure service quality, compliance, performance standards, and cost
effectiveness. - Collaborate closely with operational departments
including Rooms, F&B, Spa, Finance, Security, Sales & Marketing, and Engineering
to support hotel operations and technology initiatives. - Coordinate
and standardize IT policies, methodologies, infrastructure practices,
and support processes across both resorts. - Prepare and manage annual
departmental operating budgets, CAPEX plans, technology investment roadmaps,
and manpower budgets for both IT teams. - Support the implementation
of sustainability, smart technology, automation, AI-enabled services,
and digital transformation initiatives where appropriate. - Perform any
other ad-hoc duties, projects, or operational responsibilities as assigned.
Desired Skills & Requirements
- Bachelor’s
degree or above in Information Technology, Computer Science, Information
Systems, Cybersecurity, or a related discipline. - Minimum 8–10 years
of IT experience within large-scale hospitality, luxury hotels, resorts,
or multinational environments, with at least 5 years in a leadership role.
- Previous luxury hospitality or resort experience is strongly preferred.
- Pre-opening experience within hotels or resorts is highly advantageous.
- Previous cluster or multi-property IT leadership experience
is preferred. - Strong technical knowledge of hotel systems including
PMS, POS, IPTV, telephony, Wi-Fi infrastructure, network security, cloud
platforms, and enterprise infrastructure environments. - Good
understanding of cybersecurity governance, malware protection, PCI DSS
compliance, disaster recovery, and business continuity planning.
- Preferably holds relevant certifications such as CISSP, CISM, CISA, ITIL,
Microsoft, Cisco, VMware, or cloud-related certifications. - Strong
knowledge of infrastructure administration including firewalls, VPN, endpoint
protection, server environments, cloud infrastructure, and enterprise
networking. - Excellent leadership, stakeholder management,
communication, and team development capabilities. - Strong project
management and vendor management experience. - High level
of professionalism, discretion, and confidentiality. - Proactive
with strong problem-solving skills and a service-oriented mindset.
- Excellent customer service and guest engagement capabilities.
- Proficient in Microsoft Office applications, particularly Excel
and PowerPoint. - Ability to coach, mentor, and develop team members
within a fast-paced luxury hospitality environment. - Fluency in English
is required; Arabic is highly preferred. Additional languages
are advantageous.
Our Commitment to you
Learning &
Development. Your success is our success. We craft unique learning
and development programmes for various stages in your career so that you grow
continuously.
MOstay. When you work as hard as our
colleagues do, it’s important to take time off. As a member of the #MOfamily,
you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.
Health & Colleague
Wellness. Finding the right work-life balance is important. Your
wellbeing matters to us. A variety of health benefits and wellness programmes
are offered to all our colleagues globally.
We’re Fans.
Are you?
