Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
F&B Captain / Supervisor plays a pivotal role in delivering exceptional dining
experiences in line with Mandarin Oriental’s legendary service standards.
This role is responsible for leading the front-of-house team through proactive,
interactive, and responsive supervision, ensuring each team member is empowered
to perform with confidence and excellence.
The F&B Captain / Supervisor
ensures seamless service flow, fosters a culture of anticipation
and personalization, and creates memorable guest interactions that reflect
the brand’s commitment to luxury hospitality.
Key
Responsibilities
Guest Experience & Service Delivery
- Welcome and engage guests in a warm, professional, and personalized
manner. - Ensure exceptional dining experiences by anticipating guest
needs and responding promptly to requests and inquiries. - Handle guest
concerns with confidence and discretion, ensuring timely resolution in
the absence of senior leadership when required. - Bid farewell to guests
while ensuring complete satisfaction with their dining experience.
Team Leadership & Supervision
- Supervise and guide team members
through proactive, interactive, and hands-on leadership. - Foster
a positive team environment that promotes confidence, accountability,
and service excellence. - Ensure team adherence to grooming standards
and professional presentation at all times. - Participate in daily
briefings to communicate updates and ensure operational readiness prior
to service.
Operational Excellence
- Ensure mise en
place is completed accurately and maintained to support smooth service
delivery. - Oversee table setup, clearing, and resetting in alignment
with reservation plans and service standards. - Perform and oversee
closing duties in accordance with established procedures.
Communication & Coordination
- Maintain effective communication
with the kitchen, bar, and other service teams to ensure seamless
operations. - Relay guest preferences, feedback, and special requests
to relevant stakeholders. - Ensure follow-through on all service-related
matters to enhance guest satisfaction.
Financial & Administrative
Responsibilities
- Prepare and present bills accurately, ensuring
clarity and professionalism in all transactions. - Support the team
in maintaining accuracy in order taking and billing processes.
Brand Standards & Quality Assurance
- Uphold Mandarin Oriental’s
service excellence standards, in line with Forbes Travel Guide and LQA
expectations. - Ensure the restaurant environment remains clean,
organized, and reflective of a luxury dining setting. - Proactively
identify and report maintenance concerns affecting service quality, ensuring
timely follow-up.
Health, Safety & Compliance
- Adhere
to all hotel policies, hygiene standards, and safety procedures.
- Support compliance with local regulations and food safety requirements.
- Promote a safe and secure environment for guests and colleagues.
Qualifications & Experience
- Bachelor’s
degree in Hospitality or related field. - Minimum 2–4 years’ experience
in Food & Beverage within a luxury or fine dining environment, with supervisory
exposure. - Strong leadership, communication, and interpersonal
skills. - Solid understanding of restaurant operations and service
excellence standards. - Detail-oriented, organized, and able to perform
in a fast-paced environment. - Proficiency in POS systems and basic
financial handling. - Service-oriented mindset with strong emotional
intelligence and cultural awareness. - Professional demeanor, impeccable
grooming, and a positive attitude.
Why Join
Us?
Mandarin Oriental offers a world-class environment where
your expertise, creativity, and leadership will shape the legacy of our return
to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
