R.S. Order Taker/Cashier

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
R.S Order Taker / Cashier plays a vital role in ensuring seamless order
processing and accurate financial transactions within the Food & Beverage
operation. As a key point of contact, this role supports service efficiency
and enhances the guest experience by maintaining precision, organization,
and professionalism in all interactions.
In alignment with Mandarin
Oriental’s legendary service standards, the role ensures accuracy in billing,
order coordination, and reporting, contributing to a smooth and refined dining
experience.

Key Responsibilities

Order
Taking & Coordination

• Accurately receive and process guest orders
  in a timely and professional manner.
• Maintain control of captain orders
  and restaurant checks, ensuring completeness and accuracy.
• Coordinate
  closely with service and kitchen teams to support smooth order flow.

Cashiering & Financial Accuracy

• Follow established billing
  procedures and ensure accuracy in all transactions.
• Issue and manage
  restaurant checks with precision and clarity.
• Receive payments (cash
  and other methods) and ensure proper handling at all times.
• Balance
  cash registers at the end of each shift in accordance with audit standards.


• Transmit signed checks and supporting documents to the Front Office
  Cashier.

Reporting & Administration

• Prepare daily
  sales summaries and required reports within designated timelines.


• Maintain proper documentation for all transactions and operational
  records.
• Ensure availability and organization of outlet stationeries
  and materials.

Operational Support

• Maintain
  an organized and clean work area at all times.
• Monitor and ensure
  receipt of essential daily reports, including:
  • Arrival and departure
    lists
  • Cancellation updates
  • Group rooming lists
  • Credit
    card holder listings

Brand Standards & Quality
Assurance

• Uphold Mandarin Oriental’s service excellence standards
  in all guest and colleague interactions.
• Ensure professionalism,
  accuracy, and attention to detail in all administrative and cashiering
  duties.

Health, Safety & Compliance

• Follow all hotel
  policies, financial controls, and safety procedures.
• Ensure compliance
  with local regulations and internal audit requirements.

Minimum Job Requirements

• Bachelor’s degree
  in Hospitality or related field.
• Experience in cashiering or F&B
  operations; luxury hotel experience is an advantage.
• Strong numerical
  skills with attention to detail and accuracy.
• Good communication
  and interpersonal skills.
• Familiarity with POS systems and basic
  financial procedures.
• Organized, reliable, and able to work in
  a fast-paced environment.
• Professional demeanor with a service-oriented
  mindset.

Why Join Us?

Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?