Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Assistant Banquet Manager supports the Director of Banquets in delivering
exceptional event experiences aligned with Mandarin Oriental’s legendary service
standards. This role oversees the seamless execution of banquet operations,
ensuring precision in planning, service delivery, and financial
accountability.
With a strong focus on coordination, team leadership,
and guest engagement, the role ensures that each event is executed flawlessly
while fostering a culture of excellence, collaboration, and personalized
service.
Key Responsibilities
Event
Operations & Service Delivery
- Oversee the setup, execution,
and breakdown of all events, ensuring adherence to timelines and brand
standards. - Ensure all venues are prepared, including lighting,
audiovisual, décor, and details, prior to event commencement.
- Coordinate closely with Culinary teams to ensure seamless service flow
and accurate execution of menus and timings. - Personally oversee events
as required to ensure flawless delivery and guest satisfaction.
Guest Experience & Client Engagement
- Welcome event organizers
and guests, ensuring all requirements are anticipated and met
with precision. - Respond promptly to changes or requests before
and during events. - Ensure all events reflect the Meeting by Mandarin
Oriental (MbMO) promises and LQE standards. - Handle guest feedback
and concerns professionally, ensuring timely resolution and service
recovery. - Create memorable “wow moments” that enhance guest experience
and loyalty.
Leadership & Team Management
- Support
the Director of Banquets in supervising and guiding the banqueting team.
- Assist in rostering, training, and performance management of colleagues
and casual labor. - Foster a collaborative and service-driven environment
across departments. - Ensure grooming and professional standards
are consistently upheld.
Communication & Coordination
- Liaise closely with Catering & Event Sales, Culinary, and other departments
to ensure seamless execution. - Participate in daily and weekly event
meetings to ensure alignment on all operational details. - Maintain
strong relationships with external suppliers, contractors, and industry
counterparts.
Financial & Administrative Responsibilities
- Support financial planning, forecasting, and monitoring of banquet
operations. - Ensure accurate billing for all events and adherence
to financial controls. - Monitor productivity, labor costs, and casual
staffing requirements. - Prepare reports, event documentation,
and maintain accurate operational records.
Brand Standards &
Quality Assurance
- Uphold Mandarin Oriental’s luxury service
standards, in line with Forbes Travel Guide and LQA expectations.
- Ensure cleanliness, maintenance, and presentation of banquet spaces
are consistently at the highest level. - Identify opportunities
for service and operational improvement through guest feedback and performance
analysis.
Health, Safety & Compliance
- Ensure
compliance with all hotel policies, safety standards, and regulatory
requirements. - Safeguard confidential information and adhere to data
privacy standards. - Promote a safe, secure, and inclusive environment
for guests and colleagues.
Minimum Job
Requirements
- Bachelor’s degree in Hospitality Management
or related field preferred. - Minimum 3–5 years’ experience in Banquets
or Events within a luxury hotel environment. - Strong knowledge
of banquet operations, event planning, and service standards. - Excellent
leadership, communication, and organizational skills. - Financial
awareness, including budgeting and cost control. - Ability to manage
multiple events in a fast-paced environment. - Service-oriented mindset
with strong attention to detail and guest focus. - Professional demeanor
aligned with luxury brand standards.
Why Join
Us?
Mandarin Oriental offers a world-class environment where
your expertise, creativity, and leadership will shape the legacy of our return
to Manila. You will be part of a dynamic preopening team committed
to excellence, innovation, and authentic Asian hospitality.
Our commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
