Are you a master of craft? Do you thrive in a team that succeeds
together, demonstrating integrity and respect while acting responsibly? Do
you embrace a growth mindset? We invite you to become a fan of
the exceptional.
Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Da Nang is an exclusive beachfront resort set along
the pristine coastline of central Vietnam.
Situated within easy reach of Da Nang city and the UNESCO World Heritage sites
of Hoi An and Hue, the resort offers a tranquil retreat surrounded by lush
tropical landscapes and sweeping views of the East Sea. Designed to blend
contemporary luxury with Vietnamese heritage, the resort delivers highly
personalised service and refined guest experiences across its accommodation,
dining and wellness offerings.
About the job
We are looking
for a Director of IT who will be responsible for overseeing all technology
operations within the resort, ensuring secure, efficient, and innovative
IT systems that support both business operations and guest experience. This role
plays a key part in aligning technology with the resort’s strategic objectives
while maintaining the highest standards of service and compliance.
As
Director of IT, you will be responsible for the following duties:
- Develop and execute the property’s IT strategy, ensuring alignment
with operational goals, guest experience standards, and long-term business
objectives. - Oversee the daily operation and security of all IT systems,
including network infrastructure, servers, PMS, POS, telephony, Wi-Fi,
and guest-facing technologies. - Ensure robust data protection
and cybersecurity protocols are in place, continuously monitored, and regularly
updated to protect all sensitive information. - Manage IT projects
and system upgrades, coordinating with internal teams and external vendors
to ensure smooth implementation and minimal disruption. - Provide
responsive IT support to all departments, ensuring timely resolution
of technical issues and maintaining operational continuity. - Lead
IT budget planning and asset management, including procurement, software
licensing, contract negotiation, and cost efficiency. - Ensure full
compliance with legal, corporate, and regulatory requirements, such as data
privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
- Train and guide property teams on IT systems and digital tools, promoting
user competence and digital literacy across the organization.
- Collaborate closely with department heads to understand their technology
needs and identify digital solutions that enhance efficiency and service
delivery. - Stay updated on technology trends in hospitality, evaluating
and recommending innovations that improve operations, guest experience,
and security.
As Director of IT, we expect from you:
- Proven experience in a senior IT leadership role, preferably within luxury
hospitality or multi-outlet operations. - Strong knowledge of hospitality
systems such as PMS, POS, CRM, VOIP, and guest-facing technologies.
- Expertise in IT infrastructure, network security, and data protection best
practices. - Excellent project management skills and the ability to lead
complex system integrations or migrations. - A strategic mindset
with hands-on capabilities and a solution-driven approach. - Strong
leadership and communication skills, with the ability to collaborate across all
levels and departments. - High level of discretion, reliability,
and commitment to confidentiality and data integrity. - Ability to thrive
in a fast-paced, guest-focused environment with high service expectations.
- Fluency in English; additional languages are an advantage.
- Degree
in Information Technology, Computer Science, or a related field; certifications
in cybersecurity or network administration are a plus.
Our
commitment to you:
Learning & Development. Your success
is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously.
MOstay. When
you work as hard as our colleagues do, it’s important to take time off. As
a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.
Health & Colleague
Wellness. Finding the right work-life balance is important. Your
wellbeing matters to us. A variety of health benefits and wellness programmes
are offered to all our colleagues, globally.
We’re Fans.
Are you?
