Reservations Sales Agent

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

Deliver a seamless and refined reservations experience, ensuring accurate
bookings and exceptional guest service aligned with luxury hospitality
standards.

Key Responsibilities

Guest
Interaction

• Handle reservation inquiries via phone and email
  with professionalism.
• Process bookings in line with LQA and Forbes
  standards.
• Respond to all correspondence within 24 hours.


• Maintain and organize guest communication records.

Reservation
Management

• Input and update reservations accurately in
  the PMS.
• Review bookings from SynXis and verify arrival details.


• Conduct pre-arrival checks (2 days prior).
• Follow up
  on prepayments, no-shows, and cancellations.
• Prepare daily reservation
  reports.
• Assist with group bookings and ensure accuracy of guest
  details.

Administrative & Compliance

• Coordinate
  with internal departments for seamless operations.
• Action daily trace
  reports and guest requests promptly.
• Maintain accurate reservation
  records and documentation.

Team Support

• Support team
  operations and perform assigned duties.
• Promote teamwork
  and operational efficiency.

Qualifications &
Experience

• Bachelor’s degree preferred.
• 1–2 years
  of relevant experience in hospitality.
• Knowledge of Opera PMS
  and SynXis preferred.
• Strong communication and organizational
  skills.
• Detail-oriented with a service-driven mindset.


• Professional grooming aligned with luxury standards.

Why Join Us?

Mandarin Oriental offers a world-class
environment where your expertise, creativity, and leadership will shape
the legacy of our return to Manila. You will be part of a dynamic preopening
team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning &
  Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.
• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.

We’re Fans. Are you?