Bar Supervisor

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Bar Supervisor is responsible for overseeing the daily operations of the bar,
ensuring the delivery of exceptional beverage experiences in line with Mandarin
Oriental’s Legendary Quality Experiences. This role supports operational
excellence, drives financial performance, and fosters a culture of service
excellence, professionalism, and team engagement. The Bar Supervisor plays a key
role in creating memorable guest experiences while upholding the brand’s
standards of quality and refined hospitality.

Key
Responsibilities

Operations Excellence

• Oversee
the day-to-day operations of the bar, ensuring service standards consistently
reflect Mandarin Oriental’s brand values.
• Monitor and enhance guest
satisfaction, addressing feedback promptly and professionally.
• Ensure
the bar is consistently clean, well-maintained, and fully equipped at all
times.
• Maintain the highest standards of beverage quality, preparation,
and presentation.
• Ensure compliance with health, safety, hygiene, and fire
prevention regulations.
• Conduct regular team briefings to communicate
service updates, priorities, and guest insights.
• Collaborate closely
with Kitchen, Housekeeping, Engineering, Stewarding, Purchasing, and Beverage
teams to ensure seamless operations.

Financial Performance & Cost
Control

• Support the execution of departmental sales and marketing
strategies.
• Monitor and control operational costs in line with the approved
budget.
• Drive revenue through upselling, promotions, and enhanced guest
engagement.
• Manage stock levels, requisitions, and inventory to optimize
profitability.

Guest Experience & Brand Representation

• Deliver
a personalized and engaging guest experience reflective of Mandarin Oriental’s
standards.
• Build strong guest relationships to encourage loyalty and repeat
visits.
• Promote the bar and hotel offerings through product knowledge
and service excellence.
• Remain informed of industry trends and competitor
offerings to enhance guest experience and positioning.

People Leadership
& Development

• Supervise, coach, and motivate the bar team to deliver
exceptional service.
• Ensure effective scheduling to maintain service
standards and operational efficiency.
• Uphold high standards of grooming,
discipline, and professionalism.
• Conduct performance appraisals and provide
ongoing feedback for continuous development.
• Support recruitment,
onboarding, and training in collaboration with the Food & Beverage and People &
Culture teams.
• Foster a positive and collaborative team environment focused
on engagement and excellence.

Sales & Marketing Support

•
Contribute ideas and initiatives to enhance the bar’s offerings and guest
experience.
• Support promotional activities, events, and brand-building
efforts.
• Collaborate with leadership to further strengthen the bar’s
identity and market presence.

Administration & Compliance

• Ensure
accurate and timely completion of reports, schedules, and guest feedback
documentation.
• Maintain proper control of inventory, requisitions,
and supplies.
• Attend meetings and adapt to operational requirements
as directed by hotel management.
• Ensure full compliance with company
policies, procedures, and standards.

Qualifications &
Experience

• Diploma or degree in Hospitality Management or
a related field.
• Minimum of 2–3 years’ experience in a supervisory role
within a luxury bar or hospitality environment.
• Strong knowledge
of beverages, spirits, and mixology.
• Excellent communication
and interpersonal skills with a guest-centric approach.
• Proven leadership
ability with a focus on team engagement and development.
• Strong
organizational skills and attention to detail.
• Ability to perform in
a fast-paced environment while maintaining composure and professionalism.
•
Knowledge of food safety, hygiene, and workplace safety standards.

Why Join Us?

Mandarin Oriental offers a world-class
environment where your expertise, creativity, and leadership will shape
the legacy of our return to Manila.

You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.

Our
commitment to you:

• Learning & Development. Your success
  is our success. We craft unique learning and development programmes for various
  stages in your career so that you grow, continuously.
• MOstay. When
  you work as hard as our colleagues do, it’s important to take time off. As
  a member of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?