In-Room Dining Assistant Manager

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
In-Room Dining Assistant Manager supports the In-Room Dining Manager
in overseeing the daily operations of the department, ensuring exceptional
service delivery in line with Mandarin Oriental’s Legendary Quality Experiences
(LQE). This role assists in driving operational excellence, maximizing revenue
and profitability, and developing a high-performing team while ensuring
the highest levels of guest satisfaction and service standards at Mandarin
Oriental, Makati, Manila.

Key
Responsibilities

Operational Excellence

• Support
the company’s philosophy and culture by consistently applying the Pillars
of Legendary Quality Experiences (LQE) in all service interactions.
• Assist
in ensuring that grooming and presentation standards are consistently maintained
by all colleagues.
• Support the development and continuous improvement
of the In-Room Dining Operations Manual, including policies, procedures,
and service standards.
• Monitor guest satisfaction and take immediate action
to resolve concerns during the dining experience.
• Ensure guests receive
efficient, personalized, and professional service at all times.
• Coordinate
closely with Housekeeping, Kitchen, Engineering, Purchasing, Stewarding,
and Beverage teams to ensure seamless operations.
• Assist in ensuring
consistency in food quality, presentation, and timely delivery of orders.
•
Promote the identity and concept of In-Room Dining, enhancing personalized guest
experiences.
• Provide recommendations to improve operational efficiency,
service standards, and guest satisfaction.
• Support the conduct of daily
briefings and departmental meetings to communicate updates, priorities,
and guest feedback.
• Stay informed of competitor practices and industry
trends.
• Ensure compliance with health, safety, hygiene, and fire
regulations.
• Assist in reviewing store requisitions and controlling costs
while maintaining service standards.
• Ensure beverage service standards
are consistently upheld.

Financial Management

• Assist in managing
the departmental operational budget, ensuring costs are controlled and aligned
with business objectives.
• Support initiatives to increase revenue through
upselling, menu knowledge, and service excellence.
• Contribute to maximizing
profitability by balancing revenue growth and cost efficiency.

Sales
and Marketing

• Identify market trends and guest preferences together
with the Food & Beverage Manager.
• Participate in promotional activities
and initiatives to enhance the visibility and profitability of In-Room
Dining.
• Support efforts to increase revenue and improve guest
engagement.
• Share creative ideas to enhance the In-Room Dining concept
and guest experience.
• Maintain strong knowledge of hotel services
and offerings to effectively promote cross-selling opportunities.

People
& Culture

• Assist in preparing staff schedules to ensure adequate
coverage and service quality.
• Ensure colleagues report to duty punctually,
maintaining proper grooming and uniform standards.
• Support the development
of a motivated and high-performing team by focusing on colleague welfare,
training, and engagement.
• Ensure colleagues understand and adhere to hotel
policies, procedures, and service standards.
• Support performance management
activities, including coaching and appraisals.
• Assist in coordinating
orientation programs for new team members.
• Encourage participation
in training and development programs.
• Support recruitment efforts
in coordination with the Food & Beverage Manager and Human Resources.
•
Ensure all colleagues deliver courteous, professional, and consistent
service.

Administrative Responsibilities

• Ensure departmental
reports, schedules, menus, logbooks, and guest feedback records are completed
accurately and on time.
• Maintain proper documentation, including guest
history records and correspondence.
• Ensure proper requisitioning
and control of supplies.
• Attend meetings and briefings as required by Hotel
Management.
• Adapt to operational changes within the Food & Beverage
function as needed.

Periodic Responsibilities

• Prepare weekly
duty rosters in alignment with operational requirements.

Additional
Responsibilities

• Carry out any other reasonable duties as assigned
by the In-Room Dining Manager, Assistant F&B Manager, or F&B Manager.
•
Liaise with Human Resources regarding departmental training and development
needs.
• Manage and follow up on guest correspondence in a timely
and professional manner.

Qualifications &
Experience

• Diploma or Degree in Hospitality Management or
a related field preferred.
• Minimum of 2–3 years’ experience in
a supervisory role within In-Room Dining or Food & Beverage operations in
a luxury hotel.
• Good understanding of In-Room Dining operations and luxury
service standards.
• Strong interpersonal, leadership, and communication
skills.
• Ability to work in a fast-paced environment with strong attention
to detail.
• Basic financial awareness with the ability to support cost
control and revenue generation.
• Professional grooming and demeanor aligned
with luxury hospitality standards.
• Flexible with working hours, including
evenings, weekends, and holidays.
• Fluency in English; additional languages
are an advantage.

Why Join Us?

Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?