Mandarin Oriental Residences, Fifth Avenue is looking for a Residential
Concierge to join our Residences team.
Are you a master of craft? Do
you thrive in a team that succeeds together, demonstrating integrity and respect
while acting responsibly? Do you embrace a growth mindset? We invite you
to become a fan of the exceptional.
Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Residences, Fifth Avenue, located at 685
54th Street at the center of New York City’s premier Fifth Avenue retail
shopping corridor. The site is a short walking distance from Central Park
and world-famous landmarks such as Rockefeller Center, the Museum of Modern Art,
and St.
Patrick’s cathedral. Featuring 65 spacious apartments, residents will enjoy
a luxurious way of life with exquisite interiors, a rooftop pool, fitness
and wellness center, and private dining.
About
the job
Based at the Mandarin Oriental Residences, Fifth Avenue,
in New York City, the Residential Concierge is responsible for the overall
Resident and colleague satisfaction by providing 5-Star services.
The
Residential Concierge reports to the Director of Residences.
As
Residential Concierge, you will responsible for the following
duties:
- Maintain a constantly updated database
with extensive information about city highlights. - Demonstrate
firsthand knowledge of the recommendations with thorough research. - Be
proactive and anticipate the complete requirements to make the experience
a success. - Inquire as to the success or enjoyment of
the recommendations made. - Maintain a daily record (via software)
of all requests, reservations, and confirmations for all residents.
- Know the Unit Owners and Tenants by name
- Be knowledgeable of all
in-house and arriving residents. - Be aware of all known happenings
company wide. - Arrange package delivery and pickup for residents,
noting location of where package was left at the residence, time, date
- and reference ID
- Arrange tickets for theatre, sporting events
and local attractions. - Make and confirm dining reservations, making
superb recommendations. - Maintain and log all reservations made
for residents. - Provide residents with confirmation for all
reservations, transportation, theatre tickets, etc. - Communicate all
key details to management and colleagues. - Provide a daily shift log
to the Director of Residential Operations. - Provide clear directions
for all residents travelling outside the property. - Respond to all
residents needs and requests. - Be proactive in sending all residents'
mail to their units as authorized - Be knowledgeable of which laundry
vendors unit owners have arrangements with to ensure that their laundry is sent
to the correct laundry provider - Be consistent in logging in all laundry
going out and logging in all incoming laundry - At the direction
of management, assist in the coordination of all services that promote
the maintenance and upkeep of owner’s homes and values. - Coordinate
and organize the daily activities and requests of all residents. - Log
and account for all Housekeeping requests by residents in Building link ensuring
that all A La Carte Services requested are billed accurately and in a timely
fashion - Offer a warm, sincere, and personalized welcome to all
residents calling them by name - Anticipate resident requests at all
times to create the element of surprise. - Dispatch and coordinate
with Residential team in the delivery of desk services, for those services
that can only be performed away from the desk such as deliveries.
- Arrange package delivery and pickup for residents.
- Record
and provide follow up procedures for residential work orders. - Maintain
detailed records of all incoming and outgoing deliveries and packages noting
location of where package was delivered inside the residents' unit, time
and date of delivery, who delivered the package and ensuring message reflects
the details of the package delivery inside a resident's unit - Develop
relationships and communication with nearby restaurants and bars for
the provision of all services to residents. - Maintain an updated
knowledge of all the particulars of our inhouse restaurant Boulud Prive and
the various surrounding restaurants and building establishments as they pertain
to residents to provide fast answers to relevant resident queries.
- Have knowledge of various types of online food deliveries around
the residential area especially those that are open after 9pm - Have
knowledge of directions, travel time, cost, and various forms
of transportation. - Be proactive and anticipate the complete
requirements to make the experience a success. - Be knowledgeable
of Boulud Prive opening hours and offerings - Be knowledgeable
of Resident Club Boulud Dining privileges - Be knowledgeable in handling
and organizing resident keys knowing how to handle special access
with restrictions, and understanding the Salto system history log and knowledge
of emergency procedures to open residential units when batteries are
not funtioning - Develop working knowledge of our web-based systems such
as Building link, Salto key system, Creston system in all units and billing
system for A La Carte services - Be knowledgeable of Residents Common
charges and its billing concept - Be knowledgeable of the Residential
Board members - Maintain a clean, neat, and organized desk.
- Facilitate the handling of resident administrative requests.
- Maintain the presentation standards of a 5-Star Lobby.
- Maintain
the cleanliness of the lobby at all times ensuring there are no drinks, food,
snacks exposed at the Concierge desk - Maintain the standards of
the oshibori towels and bottled water at the Concierge desk at all times
- Greet all incoming residents, guests and potential buyers by standing up
and offering the oshibori towel upon arrival - Multi skill when necessary
such as covering the lobby and door when the Doorman is on a break
- Ensure the lobby music is playing at all times with the appropriate
volume - Answer the Concierge phone within 3 rings using the Forbes 5
star standard phrase at all times - Ensure shift logs are completed
for next shift to follow up - Perform other activities and projects
as deemed appropriate by the Director of Residential Operations.
Essential
- Luxury hotel or condominium
concierge experience preferred. - Excellent overall communication skills
both written and verbal in English. - Able to multi-task and remain
composed at all times. - Able to work well in a team environment.
- Must be professional and possess excellent presentation, communication,
organization, and effective time-management skills. - Flexible schedules
and hours, and a willingness to work on weekends & holidays is required.
- Professional appearance and demeanor in coordination with Mandarin Oriental
standards.
Desirable Skills
- Multilingual
- First Aid and CPR qualifications.
- Knowledge
of BuildingLink system. - Certificate of Fitness holder (S-95)
As Residential Concierge, we expect
from you:
- Able to communicate written and spoken
English - Excellent overall communication skills
- Able
to multi-task - Able to work well in a team environment
- Able
to stand for extended periods of time - Must be professional and possess
excellent presentation, communication, organization and effective
time-management skills - Must have very strong knowledge of
the restaurants, bars, nightclubs, theatres, Broadway shows and attractions
in New York City. - Flexible schedules and hours, willingness to work
on weekends & holidays is required. - Ability to lift up to 50 pounds
when needed.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique
learning and development programmes for various stages in your career so
that you grow, continuously. - MOstay. When you work as hard as our
colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
Pay and Benefits:
- Pay
$32.29 hourly - A competitive benefits package including health, paid
time off, and 401(k) with employer match.
It is Company policy
to comply with the Americans with Disabilities Act, including by providing
reasonable accommodations that do not constitute an undue hardship on
the Company.
Colleagues or candidates should direct requests for accommodation to
the Director of People and Culture.
We’re Fans of Exceptional
Careers. Are you?
