Assistant Executive Housekeeper

About the job

The Assistant Executive
Housekeeper supports the Executive Housekeeper in the overall management
and leadership of the Housekeeping Department, ensuring the highest standards
of cleanliness, presentation, and guest comfort in line with Mandarin Oriental’s
legendary service standards.

In a pre-opening environment, this role
is critical in assisting with setup, systems implementation, and team
development to ensure operational readiness and seamless execution from opening
day.

As Assistant Executive Housekeeper, you will be responsible
for the following duties:

• Support the Executive
  Housekeeper in all pre-opening activities, including planning, setup,
  and departmental readiness
• Assist in the development and implementation
  of Standard Operating Procedures (SOPs) and service standards
• Support
  procurement and setup of linen, uniforms, housekeeping equipment, and operating
  supplies (OS&E)
• Participate in room mock-ups, snagging, and final
  inspections to ensure quality standards are met
• Help establish linen
  par levels, inventory systems, and storage organization
• Supervise
  and support the Plant Technician
• Liaise with other departments &
  contractors.
• Assist in overseeing the daily operations of Guest Rooms,
  Public Areas, Laundry, Linen Room, and Uniform Room
• Ensure all areas
  meet luxury cleanliness, hygiene, and presentation standards
• Support
  room inspection processes and ensure consistent quality assurance


• Coordinate daily room status updates with Front Office and Engineering

• Ensure delivery of exceptional, personalized, and anticipatory
  service in all housekeeping interactions
• Support the execution of VIP
  setups, special requests, and guest preferences
• Address guest feedback
  and complaints promptly, ensuring effective service recovery
• Maintain
  high standards of room presentation aligned with Mandarin Oriental
  expectations

As Assistant Executive Housekeeper, we expect
from you:

• Strong leadership and team management
  skills
• Attention to detail and commitment to quality


• Operational planning and organizational ability
• Financial awareness
  and cost control mindset
• Problem-solving and decision-making
  capability
• Ability to thrive in a fast-paced, pre-opening
  environment
• Commitment to luxury service excellence

Our commitment to you

• Learning & Development.
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans. When you show commitment to
  us, we reciprocate.
  
  We offer different retirement plans depending on the length of your service
  and your role.

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