Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental Al
Faisaliah Riyadh– Located in the heart of the city and setting new standards
for luxury, Al Faisaliah Hotel is one of the most sought-after addresses
in Saudi Arabia.
Its timeless elegance, central location and panoramic views are complemented
by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian
experience.
About the job
Based at the Mandarin
Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Spa
Operations Manager is responsible for, but not limited to, Spa and Wellness
team.
In addition, the direct functionality of the Spa Operations Manager is
to maintain a high level of service and oversee all operating aspects of the Spa
and Wellness facility. While at the same time ensuring levels of service
are compliant with the standards outlined by the Group Spa division.
As Spa Operations Manager, you will be responsible for the following
duties:
- It is part of your role to understand and comply
with all corporate and hotel policies and standard operating procedures.
- MOHG Code of Conduct requires that all business activities and business
decisions comply with the general law, with all rules, regulations, and other
requirements. - Ensure the colleagues’ career path and development needs
are being prioritised and documented in accordance with the MO Profile online
system.
- Ensure that all standards of LQE, MOQA and Forbes
are followed consistently. - Hold monthly meetings with all colleagues
to assure they have a forum to voice any concerns or challenges and share
departmental and hotel information.
As
Spa Operations Manager, we expect from you:
- Responsible for the operations of the entire Spa & Wellness including guest
interactions. - Review treatments and notes on Spa Soft.
- Coordinate scheduling of duty rosters, annual leave and bank holidays
for all colleagues. - Responsible for motivating retail sales and ensure
that all sales are recorded accurately. - Daily briefings with spa
team. - Monthly meetings with all Spa colleagues. A written agenda
must be prepared and Spa Operations Manager will ensure written minutes
are distributed to all spa colleagues and People & Culture following
the meeting. - Ensure purchasing requests are submitted once per month
or once every three months for all professional products. - Ensuring
that all accounting procedures are followed. Initiating accounting procedures.
Monitor guest charge and recollection - Ensure KPIs are updated at
the end of each month. - Sign of the monthly training calendar.
- Continuous retail training for the entire team.
Our
commitment to you
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role.
Benefits:
- A competitive salary.
- A Career
development. - Health insurance.
We’re Fans.
Are you?
