Pool Attendant

Guest Experience

• Deliver warm, courteous,
  and personalized service to all guests in accordance with Mandarin Oriental
  standards.
• Welcome guests to the pool area and provide assistance
  with seating, towels, and poolside amenities.
• Anticipate guest needs
  and respond promptly to requests in a professional and efficient manner.


• Maintain a visible presence in the pool area and proactively engage
  with guests to ensure satisfaction.
• Communicate guest preferences
  and special requests to the Pool Manager and relevant colleagues.

Pool Operations and Maintenance

• Ensure the pool, pool deck,
  cabanas, loungers, and surrounding facilities are clean, organized,
  and presentable at all times.
• Arrange, clean, and maintain pool
  furniture and equipment before, during, and after operating hours.


• Collect and replenish towels and amenities as required.
• Conduct
  routine cleaning of poolside areas and remove debris from the pool
  and surrounding facilities.
• Monitor the condition of pool equipment
  and report maintenance concerns promptly.

Safety
and Compliance

• Ensure pool rules and safety procedures
  are consistently observed by guests.
• Monitor the pool area
  and immediately report any safety concerns, accidents, or incidents.


• Support emergency response procedures in accordance with hotel policies
  and training.
• Maintain a safe and hazard-free environment for guests
  and colleagues.
• Follow all health, hygiene, and sanitation standards
  established by the hotel and local authorities.

Operational
Support

• Assist with the setup and breakdown of poolside events,
  activities, and special promotions.
• Coordinate closely with Food &
  Beverage, Housekeeping, Engineering, and Security teams to ensure seamless
  operations.
• Maintain adequate stock levels of towels, guest supplies,
  and poolside amenities.
• Ensure all service stations and storage areas
  remain organized and properly maintained.
• Complete assigned operational
  checklists and daily duties accurately and efficiently.

Quality
and Brand Standards

• Uphold all Mandarin Oriental policies,
  procedures, and service standards.
• Contribute to achieving departmental
  goals related to guest satisfaction and operational excellence.


• Maintain a professional appearance and conduct that reflects the values
  and image of Mandarin Oriental.
• Demonstrate a commitment to continuous
  improvement and exceptional guest service.

• High School Diploma
  or equivalent required.
• Hospitality-related education or training is
  an advantage.
• Previous experience in a hotel, resort, recreation
  facility, or guest service environment preferred.
• Experience in luxury
  hospitality is an advantage.
• Basic knowledge of pool operations,
  recreational facilities, and safety procedures.
• Understanding
  of health, hygiene, and sanitation standards.
• Ability to safely operate
  cleaning equipment and handle poolside supplies.