Housing / Accommodation Supervisor - Omani National

Mandarin Oriental Muscat is looking for a Housing /
Accommodation Supervisor to join our People
and Culture team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime
beachfront location, Mandarin Oriental, Muscat is a chic urban resort
that offers 150 stylishly appointed guestrooms and suites, five restaurants
and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.

The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.

For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.

Job Scope

• Assist the People & Culture Manager
in the budgeting process by providing all housing-related expenses, including
Operating Equipment and FF&E requirements.
• Ensure the housing budget
is strictly adhered to, with all costs controlled and properly approved.
•
Monitor the monthly P&L and conduct regular analysis of housing-related
financial performance.

• Provide leadership, direction, and support
to all colleagues and foster a positive working environment.
• Train,
evaluate, and schedule housing colleagues in accordance with company standards
and housing policies.
• Conduct regular team meetings and one-on-one sessions
to maintain open communication and address concerns.
• Attend daily People &
Culture meetings and all other required meetings as scheduled.
• Respond
to departmental changes in line with the needs of the business, company,
or hotel.

• Manage all pre-arrival, onboarding, and move-in arrangements
for new colleagues, including accommodation preparation, welcome packs,
and orientation.
• Coordinate flight bookings and ensure a smooth arrival
experience for new colleagues.
• Allocate housing spaces in compliance
with local legislation, benefits level, family status, nationality, gender,
and ethical standards.
• Inform apartment occupants of new colleagues’
arrivals and ensure seamless integration into the accommodation.

•
Maintain all housing inventories, including colleague equipment, keys, stock
items, and accommodation assets.
• Manage key control, distribution,
and inventory for all colleague housing.
• Conduct regular apartment
inspections and inventories, including exit inspections for resigned
or terminated colleagues before approving exit clearance.
• Ensure proper
care, security, and maintenance of all hotel and housing equipment through
regular supervision.

• Conduct regular checks to ensure apartments
and Heart of House areas (including colleague lockers, cafeteria, and recreation
rooms) are clean, tidy, and well maintained at all times.
• Coordinate daily
and weekly cleaning of housing facilities, public areas, and apartments
with vendors, colleagues, and owning companies.
• Coordinate linen changes
with external laundry providers for new arrivals and current colleagues, where
applicable.
• Oversee maintenance requests, pest control, and upkeep of all
housing facilities, including gym equipment, public bathrooms, changing rooms,
and waiting areas.
• Establish and maintain a Lost & Found procedure
for colleague housing.

• Respond to day-to-day requests from housing
occupants in a courteous and professional manner.
• Maintain strong working
relationships and effective communication with all colleagues, departments,
and external vendors.
• Encourage efficient inter-departmental communication
to promote teamwork and engagement.
• Coordinate transportation arrangements
between the hotel, colleagues, and transportation providers.

• Identify
areas for improvement in housing operations by reviewing reports, colleague
feedback, and incident reports, and implement action plans accordingly.
•
Coordinate monthly housing inspections with a security department member.
•
Report any security incidents or disciplinary matters to the Director of People
& Culture and the People and Culture Manager.
• Organize safety
and evacuation training for colleagues in coordination with the Director
of Security.
• Maintain and regularly review the Housing Colleague Rules &
Regulations handbook, ensuring all colleagues are informed accordingly.

•
Prepare weekly reports covering maintenance, requests, new arrivals, leavers,
and transfers.
• Prepare monthly reports on housing occupancy, key issues,
and activities.
• Monitor market trends, competitor practices, and pricing,
and share relevant insights with the Director of People & Culture.

•
Manage colleague cafeteria operations, including menu planning, communication
with the catering company, gathering colleague feedback, and conducting monthly
menu reviews.
• Organize bi-monthly colleague social activities and welfare
events.
• Participate actively in colleague welfare committees
and initiatives.

• Carry out any other duties as assigned by the Director
of People & Culture and the People and Culture Manager.

Our
commitment to you

• Learning & Development. Your success
  is our success. We craft unique learning and development programmes for various
  stages in your career so that you grow, continuously.
• MOstay. When
  you work as hard as our colleagues do, it’s important to take time off. As
  a member of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?