About the job
As the Asst. Director of Sales,
you will lead by example in developing and implementing the sales activities
within your segment. You take pride in developing and deploying sales generation
activities within your assigned market, and in guiding and supporting your
colleagues as they deploy activities in their assigned markets. Your team
depends on you, and your efforts are valued and important to the success of
the business.
The Assistant Director of Sales is a key member of
the pre‑opening Commercial team and plays a critical role in establishing
Mandarin Oriental Hangzhou’s presence in the Hangzhou luxury market. The role
is responsible for building the corporate segment from the ground up: developing
commercial strategy, acquiring key accounts, nurturing long-term relationships,
and driving revenue optimization aligned with Mandarin Oriental Hotel Group
(MOHG) standards.
This role supports the Director of Sales in executing
the hotel’s commercial plan, contributes to the leadership of the sales
function, and represents the brand through Mandarin Oriental’s legendary quality
and service philosophy.
As Assistant Director of Sales, you
will be responsible for the following duties:
- Cultivating
and strengthening relationships with existing and prospective clients to grow
business, shift market share, and elevate awareness of the hotel and
the Mandarin Oriental brand. - Serving as the subject matter expert
for your assigned market or segment, providing strategic insights
and guidance. - Analyzing account performance, identifying trends,
and implementing targeted sales actions aligned with the annual marketing
plan. - Planning, coordinating, and participating in sales calls,
familiarization trips, site inspections, and hosted client experiences.
- Developing and executing both short‑ and long‑term commercial strategies
to achieve sales goals and maintain a competitive market position.
- Demonstrating attentive listening to understand each client’s business
objectives and tailored requirements. - Communicating the hotel’s unique
features and benefits in a manner that addresses both expressed and unexpressed
client needs. - Representing the hotel at trade shows, key industry
events, and brand initiatives. - Contributing to the development
and execution of the hotel’s annual marketing plan. - Ensuring accuracy
and integrity of data input in all sales systems to support precise analysis
and reporting. - Managing lead flow, advancing opportunities,
and ensuring timely follow‑up. - Leveraging social media and digital
platforms to identify new opportunities and deepen engagement with existing
clients. - Creating compelling, storytelling‑driven presentations
that showcase the hotel’s experiences, spaces, and services. - Ensuring
all sales activities, communications, and follow‑up actions are documented
in accordance with established standards.
As Assistant
Director of Sales, we expect from you:
- Strong leadership
and team management skills - Attention to detail and commitment
to quality - Operational planning and organizational ability
- Financial awareness and cost control mindset
- Problem-solving
and decision-making capability - Ability to thrive in a fast-paced,
pre-opening environment - Commitment to luxury service excellence
Our commitment to you
- Learning &
Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role.
We’re Fans.
Are you?
