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Mandarin Oriental Conservatorium is looking for a Manager
of Spa & Wellness to join our Spa & Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
About
the job
The Manager of Spa & Wellness is responsible for leading
all Spa, Wellness and Fitness operations at Mandarin Oriental Conservatorium,
ensuring exceptional guest experiences, outstanding financial performance,
and the delivery of the brand’s legendary service standards.
Reporting to the Hotel Manager and Group Director of Spa & Wellness, this role
will oversee all aspects of spa strategy, operations, people development, guest
engagement and commercial performance.
As Manager of Spa &
Wellness, you will be responsible for the following duties:
- Lead and oversee all Spa, Wellness and Fitness operations, ensuring
exceptional service delivery and operational excellence across all guest
touchpoints; - Drive the financial success of the department through
effective budgeting, forecasting, revenue management and cost control;
- Develop and execute strategic business plans, annual objectives
and commercial initiatives to maximise profitability and guest
satisfaction; - Collaborate closely with Sales and Marketing teams
to develop impactful marketing campaigns, wellness programmes, events
and promotional activities; - Monitor market trends and competitor
activity to identify opportunities for innovation, growth and enhanced guest
experiences; - Lead, inspire and develop a high-performing Spa & Wellness
team through recruitment, coaching, training, succession planning
and performance management; - Foster a culture of excellence, colleague
engagement and continuous development in line with Mandarin Oriental's values
and service philosophy; - Ensure treatment standards, operational
procedures and wellness programmes consistently meet Mandarin Oriental's luxury
standards; - Oversee retail strategy and performance, driving revenue
growth through effective product selection, merchandising and team
engagement; - Maintain strong relationships with guests, resolving
concerns professionally and ensuring exceptional levels of guest satisfaction
and loyalty; - Conduct regular operational reviews, quality inspections
and performance analysis to identify opportunities for continuous
improvement; - Ensure compliance with health, safety, risk management
and company operating standards throughout the Spa & Wellness facilities;
- Prepare and present operational, commercial and financial reports to senior
leadership, supporting informed business decisions; - Participate as
a key member of the hotel leadership team, contributing to the overall success
of the property and guest experience.
As Manager of Spa &
Wellness, we expect from you:
- A minimum of 5+ years
of leadership experience within luxury Spa & Wellness operations, including
experience managing large, multidisciplinary teams. - Proven success
in driving spa profitability, revenue growth, budget management and operational
performance. - Strong understanding of luxury wellness, spa and fitness
trends, products, treatments and guest expectations. - Exceptional
leadership and people development capabilities with a passion for coaching
high-performing teams. - Strong commercial acumen and experience
analysing KPIs, forecasts, revenue performance and business opportunities.
- Excellent communication, presentation and stakeholder management
skills. - Ability to build strong relationships across operational
departments and corporate functions. - Experience developing
and implementing innovative wellness concepts, guest experiences and promotional
initiatives. - Proficiency in the English language. Proficiency in Dutch
is a plus; - High levels of professionalism, attention to detail and
a genuine passion for luxury hospitality and wellness.
Our
commitment to you:
- A salary in scale VIII of the Horeca
CAO. - Excellent career progression with an iconic, luxury, global hotel
brand. A lot of our colleagues joined us at the beginning of their career
and are now leading their own teams and divisions. - Fantastic learning
and development opportunities for all levels of staff, with targeted development
programs to get you ready for the next step in your career. - Discounted
stays at our beautiful properties across the Group. - Multiple additional
benefits, such as supplemented staff meals, uniform/laundry service, ticket
raffles and a 50% contribution to your pension fund. - F&B Discount Card
– discounts at restaurants at high-end hotels in Amsterdam. - Discounted
collective health insurance and weekly personal training sessions.
Apply through this website and let us know why you are interested! We look
forward to seeing your application. For any questions, reach out to us via +31
(0)20-570 0043.
Please ensure eligibility to work in the Netherlands and secure housing
in Amsterdam prior to applying. Due to high application volume, we will respond
only to candidates meeting these criteria.
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