Credit Manager

About the job

The Credit Manager
is responsible for overseeing the hotel’s credit policies, credit risk
assessment, and collections process, ensuring effective control of accounts
receivable while supporting revenue growth. As a key member of the pre‑opening
team, this role will establish credit procedures, systems, and internal controls
in line with Mandarin Oriental policies and luxury hospitality best
practices.

The Credit Manager works closely with Sales, Front Office,
and Finance to balance commercial flexibility with prudent financial risk
management.

As Credit Manager, you will be responsible for
the following duties:

• Credit Policy & Risk
  Management

• Establish and implement credit policies
  and procedures during the pre‑opening phase, aligned with Mandarin Oriental
  brand standards.
• Review, evaluate, and approve credit applications
  for corporate, group, and travel trade accounts, ensuring appropriate credit
  limits.
• Assess financial statements, bank references, and credit
  histories to determine risk exposure.
• Monitor credit limits and account
  aging to proactively manage potential bad debts.

• Accounts Receivable & Collections

• Oversee the accounts receivable function, ensuring timely invoicing
  and collection of outstanding balances.
• Monitor aging reports
  and follow up on overdue accounts through structured collection efforts.


• Coordinate with Sales and Operations to resolve billing disputes
  and collection issues while maintaining strong client relationships.


• Recommend provisions for doubtful accounts in accordance with company policy
  and accounting standards.

• Customer Account
  Management

• Maintain accurate customer master data
  and credit files.
• Conduct periodic reviews of approved credit
  facilities.
• Ensure all credit documentation is properly maintained
  and updated.

• Pre‑Opening & Systems
  Setup

• Support the pre‑opening setup of financial
  systems related to credit and accounts receivable.
• Participate in
  the development of SOPs, internal controls, and documentation required for audit
  and compliance.
• Assist in training operational and finance teams
  on credit procedures and billing processes.

• Reporting & Compliance

• Prepare regular
  credit and AR reports for the Director of Finance and hotel leadership.


• Ensure compliance with internal audit requirements, financial policies,
  and statutory regulations.
• Coordinate with external auditors
  as required.

As Credit Manager, we expect from
you:

• Bachelor’s degree in Accounting, Finance, Business
  Administration, or a related field.
• Minimum 5-7 years
  of experience in credit management or accounts receivable, preferably
  within a hotel or hospitality environment.
• Experience
  in pre‑opening hotels or luxury hospitality is
  an advantage.
• Strong knowledge of credit risk assessment, financial
  analysis, and collections practices.
• High attention to detail, strong
  analytical skills, and sound judgment.
• Ability to balance financial
  discipline with commercial awareness.
• Excellent communication
  and relationship‑management skills.
• Proficient in financial systems
  and Microsoft Office applications.

Our commitment
to you

• Learning & Development. Your success is our
  success. We craft unique learning and development programmes for various stages
  in your career so that you grow, continuously.
• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.

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