Fitness Instructor

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Fitness Instructor is responsible for delivering exceptional fitness
and wellness experiences that exceed guest expectations in line with Mandarin
Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa &
Wellness brand standards. The role provides professional fitness instruction,
promotes a safe and motivating environment, and supports the overall operation
of the Fitness Centre, Swimming Pool, and Spa & Wellness facilities through
outstanding guest service and operational excellence.

Key Responsibilities

Guest Experience & Service
Excellence

• Deliver professional, personalized, and engaging fitness
experiences for guests and members.
• Welcome guests to the Fitness Centre
and provide facility orientation as required.
• Conduct fitness consultations
and recommend suitable exercise programs based on individual goals
and abilities.
• Build positive relationships with guests through proactive
engagement and personalized service.
• Ensure guest comfort, safety,
and satisfaction at all times.
• Handle guest enquiries professionally
and escalate concerns when necessary.
• Uphold LQE, MOQA, and Spa & Wellness
service standards throughout the guest journey.
• Maintain professional
grooming and presentation in accordance with Mandarin Oriental standards.

Fitness & Pool Operations

• Supervise and monitor the Fitness
Centre and Pool areas to ensure a safe and welcoming environment.
• Provide
instruction and guidance on the proper use of fitness equipment.
• Conduct
personal training sessions, fitness assessments, and wellness activities where
required.
• Monitor the condition of fitness equipment and report maintenance
concerns promptly.
• Conduct regular inspections of fitness and pool
facilities to ensure cleanliness, safety, and operational readiness.
• Ensure
compliance with all health, safety, and emergency procedures.
• Support
fitness classes, wellness programs, and recreational activities as required.

Sales & Revenue Generation

• Promote fitness memberships,
personal training services, wellness programs, and Spa & Wellness
offerings.
• Support departmental revenue and utilization goals through guest
engagement and service excellence.
• Recommend suitable wellness experiences
and services based on guest needs.
• Maintain comprehensive knowledge of Spa
& Wellness facilities, services, and hotel offerings.

Teamwork &
Professional Development

• Participate actively in departmental
meetings, briefings, and training sessions.
• Maintain current knowledge
of fitness trends, exercise techniques, and wellness practices.
• Work
collaboratively with Spa Therapists, Spa Concierge, and other hotel departments
to ensure seamless guest experiences.
• Support a positive, professional,
and service-oriented working environment.
• Act as an ambassador of
the Mandarin Oriental Spa & Wellness philosophy and wellness culture.

Additional Responsibilities

• Support operations across all
Spa & Wellness areas as required, including Fitness Centre, Pool, Reception,
Retail, Relaxation Areas, and Wellness Programs.
• Assist with VIP arrivals,
wellness events, fitness activities, and special guest requests.
• Perform
opening and closing duties as assigned.
• Maintain cleanliness
and presentation standards throughout all assigned areas.
• Carry out any
additional responsibilities assigned by the Fitness Supervisor or Director
of Spa & Wellness.

Qualifications &
Experience

• Diploma or Degree in Sports Science, Physical
Education, Fitness Management, Exercise Science, Wellness, or a related field
preferred.
• Certified Personal Trainer, Fitness Instructor, or equivalent
recognized fitness certification.
• Valid First Aid, CPR, and AED
certifications.
• Minimum 2 years of experience in a fitness, wellness,
recreation, or luxury hospitality environment preferred.
• Strong knowledge
of fitness training principles, exercise techniques, and guest safety
practices.
• Excellent interpersonal, communication, and motivational
skills.
• Professional grooming and presentation aligned with Mandarin
Oriental standards.
• Ability to engage guests confidently while delivering
exceptional service.
• Positive, team-oriented attitude with strong attention
to detail.
• Flexible to work shifts, weekends, and public holidays.
•
Additional wellness, yoga, Pilates, or group exercise certifications are
an advantage.

Why Join Us?

Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?