Spa Attendant

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Spa Attendant supports the Spa & Wellness team in delivering exceptional
wellness experiences that exceed guest expectations in line with Mandarin
Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa &
Wellness brand standards. This role is responsible for maintaining
the cleanliness, presentation, and operational readiness of all Spa & Wellness
facilities, ensuring a safe, comfortable, and welcoming environment for guests
while supporting the smooth day-to-day operation of the department.

Key Responsibilities

Guest Experience & Service
Excellence

• Deliver courteous, professional, and personalized
service to all guests at all times.
• Welcome guests and provide assistance
within Spa & Wellness facilities as required.
• Maintain a warm, friendly,
and professional demeanor while interacting with guests and colleagues.
•
Anticipate guest needs and respond promptly to requests.
• Uphold Mandarin
Oriental's LQE, MOQA, and Spa & Wellness service standards.
• Ensure guest
comfort, privacy, and confidentiality at all times.
• Maintain professional
grooming and presentation in accordance with Mandarin Oriental standards.

Spa & Facility Operations

• Maintain the cleanliness,
organization, and presentation of all Spa & Wellness areas, including treatment
rooms, changing rooms, relaxation lounges, wet areas, fitness facilities,
and pool areas.
• Ensure all guest amenities, towels, linens, robes,
and supplies are replenished and presented according to established
standards.
• Conduct regular inspections of Spa & Wellness facilities
to ensure cleanliness, safety, and operational readiness.
• Prepare treatment
rooms and guest areas before, during, and after service periods.
• Collect,
sort, and coordinate the replenishment of linens and laundry items.
• Ensure
all equipment, furniture, and fixtures are clean and in good condition.
•
Report maintenance issues, safety concerns, and equipment malfunctions
promptly.

Operational Support

• Support therapists,
fitness colleagues, and spa reception in daily operations as required.
•
Assist with the setup and breakdown of wellness events, promotions, and special
activities.
• Maintain adequate stock levels of guest amenities, supplies,
and operational materials.
• Assist with inventory counts and stock
replenishment processes.
• Support opening and closing procedures of the Spa
& Wellness facilities.
• Follow all departmental policies, procedures,
and standard operating guidelines.

Health, Safety & Hygiene

• Ensure compliance with all health, hygiene, sanitation, and safety
standards.
• Maintain a safe environment for guests and colleagues
by identifying and reporting hazards.
• Follow emergency procedures
and support departmental safety initiatives.
• Ensure wet areas, fitness
facilities, and pool surroundings remain clean, safe, and hazard-free.

Teamwork & Professional Development

• Work collaboratively
with all Spa & Wellness colleagues to ensure seamless guest experiences.
•
Participate actively in departmental meetings, briefings, and training
sessions.
• Demonstrate flexibility in supporting operational requirements
across all Spa & Wellness areas.
• Support a positive, professional,
and collaborative working environment.
• Act as an ambassador of the Mandarin
Oriental Spa & Wellness philosophy and service culture.

Additional
Responsibilities

• Support operations across all Spa & Wellness areas
as required, including Treatment Areas, Reception, Retail, Relaxation Areas,
Fitness Centre, Wellness Programs, and Pool operations.
• Assist with VIP
arrivals, wellness events, and special guest requests.
• Perform opening
and closing duties as assigned.
• Comply with all health, safety, hygiene,
and emergency procedures.
• Carry out any additional responsibilities
assigned by the Director of Spa & Wellness.

Qualifications & Experience

• High School Diploma
or equivalent; vocational or hospitality-related training is an advantage.
•
Previous experience in a luxury spa, wellness, hospitality, housekeeping,
recreation, or guest service environment preferred.
• Basic understanding
of spa operations, cleanliness standards, and guest service principles.
•
Good interpersonal and communication skills.
• Professional grooming
and presentation aligned with Mandarin Oriental standards.
• Ability to work
independently and as part of a team.
• Physically capable of performing
cleaning, lifting, stocking, and operational support duties.
• Positive,
service-oriented attitude with strong attention to detail.
• Flexible to work
shifts, weekends, and public holidays.
• Basic English communication skills
required.

Why Join Us?

Mandarin Oriental
offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

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