Spa Therapist

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Spa Therapist is responsible for delivering exceptional wellness experiences
that exceed guest expectations in line with Mandarin Oriental's Legendary
Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards.
The role delivers professional spa treatments, maintains the highest standards
of guest care, and contributes to the overall success of the Spa & Wellness
operation through service excellence, retail performance, and a commitment
to wellness and luxury hospitality.

Key
Responsibilities

Guest Experience & Service Excellence

• Deliver all treatments in accordance with Mandarin Oriental Spa &
Wellness standards, established treatment protocols, and guest preferences.
•
Create a warm, professional, and personalized experience for every guest.
•
Conduct thorough guest consultations and health assessments prior
to treatments.
• Anticipate guest needs and recommend appropriate treatments,
products, and wellness programs.
• Ensure guest comfort, privacy,
and confidentiality at all times.
• Handle guest feedback professionally
and escalate concerns when necessary.
• Uphold LQE, MOQA, and Forbes service
standards throughout the guest journey.
• Maintain professional grooming
and presentation in accordance with Mandarin Oriental standards.

Treatment Operations

• Perform massage, body, and wellness
treatments to the highest professional standards.
• Ensure treatment rooms
are prepared, clean, and fully stocked before and after each treatment.
•
Follow all treatment protocols, SOPs, and hygiene procedures.
• Maintain
treatment equipment and report any maintenance concerns promptly.
• Ensure
accurate completion of guest consultation cards and treatment records.
•
Maintain a clean, safe, and organized work environment at all times.

Retail & Revenue Generation

• Promote and recommend retail
products, wellness programs, and spa services based on guest needs.
• Support
the achievement of treatment and retail sales targets.
• Maintain strong
product knowledge and awareness of current promotions.
• Maximize
opportunities for repeat business through exceptional guest engagement
and personalized recommendations.

Teamwork & Professional
Development

• Participate actively in departmental meetings,
briefings, and training sessions.
• Maintain and continuously develop
treatment techniques, product knowledge, and wellness expertise.
• Support
colleagues and contribute to a positive and collaborative work environment.
•
Demonstrate flexibility in assisting with operational requirements across
the Spa & Wellness department.
• Act as an ambassador of the Mandarin
Oriental Spa & Wellness philosophy.

Additional Responsibilities

• Support operations across all Spa & Wellness areas as required,
including Spa Reception, Retail, Relaxation Areas, Fitness Centre, Wellness
Programs, and Pool operations.
• Assist with VIP arrivals, wellness events,
and special guest requests.
• Perform opening and closing duties
as assigned.
• Comply with all health, safety, hygiene, and emergency
procedures.
• Carry out any additional responsibilities assigned by
the Treatment Supervisor.

Qualifications &
Experience

• Diploma or certification in Massage Therapy,
Beauty Therapy, Wellness Therapy, or a related field.
• Must possess a valid
TESDA National Certificate (NC II) in Massage Therapy and a DOH Licensed Massage
Therapist (LMT) Certificate in accordance with local regulatory
requirements.
• Minimum 2 years of experience in a luxury spa, wellness,
or hospitality environment.
• Strong knowledge of massage therapies, body
treatments, wellness practices, and luxury service standards.
• Excellent
interpersonal and communication skills with professional grooming
and presentation.
• Ability to recommend treatments, wellness programs,
and retail products effectively.
• Strong attention to detail and the ability
to perform in a fast-paced environment.
• Positive, team-oriented attitude
with a commitment to exceptional guest service.
• Flexible to work shifts,
weekends, and public holidays.
• Additional wellness certifications are
an advantage.

Why Join Us?

Mandarin
Oriental offers a world-class environment where your expertise, creativity,
and leadership will shape the legacy of our return to Manila. You will be part
of a dynamic preopening team committed to excellence, innovation, and authentic
Asian hospitality.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans. Are you?