Lifeguard

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.

Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.

The Role

The
Lifeguard is responsible for ensuring the safety and wellbeing of guests using
the swimming pool facilities in accordance with Mandarin Oriental's Legendary
Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards.
This role proactively monitors pool activities, responds to emergencies,
maintains safety and cleanliness standards, and delivers exceptional guest
service while contributing to a safe, welcoming, and luxury wellness
environment.

Key Responsibilities

Guest
Experience & Service Excellence

• Deliver exceptional, professional,
and personalized service to all guests utilizing the pool and wellness
facilities.
• Welcome guests and provide information regarding pool
facilities, operating hours, and safety guidelines.
• Maintain a visible
and approachable presence while ensuring a safe and enjoyable guest
experience.
• Anticipate guest needs and respond promptly to requests
and enquiries.
• Uphold LQE, MOQA, and Spa & Wellness service standards
at all times.
• Maintain professional grooming and presentation in accordance
with Mandarin Oriental standards.

Pool Safety & Lifeguarding
Operations

• Continuously monitor pool activities to ensure guest
safety and compliance with facility rules and regulations.
• Take immediate
and appropriate action in emergency situations, including water rescue, first
aid, CPR, and AED response.
• Conduct regular inspections of the pool, deck,
and surrounding facilities to identify and report safety hazards.
• Ensure
lifesaving equipment, first aid supplies, and emergency equipment remain
operational and readily accessible.
• Maintain accurate records of incidents,
accidents, rescues, and daily safety inspections.
• Enforce pool rules
and safety procedures consistently and professionally.
• Assist in opening
and closing procedures of pool operations.

Health, Safety &
Hygiene

• Ensure compliance with all hotel health, safety, hygiene,
and emergency procedures.
• Maintain a safe, clean, and hazard-free pool
environment.
• Report maintenance issues, unsafe conditions, and equipment
malfunctions promptly.
• Participate in emergency drills and safety training
as required.
• Support the implementation of risk management and accident
prevention initiatives.

Operational Support

• Support
daily Fitness Centre and Spa & Wellness operations as required.
• Assist
with pool setup, towel service, guest amenities, and facility presentation.
•
Support VIP arrivals, wellness events, and special guest activities.
• Assist
with inventory monitoring of pool supplies and amenities.
• Coordinate
effectively with Housekeeping, Engineering, and Spa & Wellness colleagues
to ensure seamless operations.

Teamwork & Professional
Development

• Participate actively in departmental meetings,
briefings, and training sessions.
• Maintain valid lifeguarding, first aid,
CPR, and AED certifications.
• Demonstrate flexibility in supporting
operational requirements across the Spa & Wellness Department.
• Foster
a positive and collaborative working environment.
• Act as an ambassador
of the Mandarin Oriental Spa & Wellness philosophy and service culture.

Additional Responsibilities

• Support operations across all
Spa & Wellness areas as required, including Fitness Centre, Pool, Reception,
Retail, Relaxation Areas, and Wellness Programs.
• Assist guests
with facility orientation and wellness-related enquiries.
• Perform opening
and closing duties as assigned.
• Comply with all health, safety, hygiene,
and emergency procedures.
• Carry out any additional responsibilities
assigned by the Fitness Supervisor or Director of Spa & Wellness.

Qualifications & Experience

• High School Diploma
or equivalent; hospitality, recreation, or sports-related qualifications are
an advantage.
• Valid Lifeguard Certification from a recognized training
organization.
• Valid First Aid, CPR, and AED certifications.
• Minimum 1
year of experience as a Lifeguard, preferably within a luxury hotel, resort,
recreation, or aquatic facility.
• Strong knowledge of water rescue
techniques, emergency response procedures, and pool safety operations.
•
Excellent interpersonal and communication skills.
• Professional grooming
and presentation aligned with Mandarin Oriental standards.
• Strong sense
of responsibility, vigilance, and attention to detail.
• Ability to remain
calm and respond effectively in emergency situations.
• Physically fit
and able to work outdoors for extended periods.
• Flexible to work shifts,
weekends, and public holidays.
• Fluent in English; additional language
skills are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise,
creativity, and leadership will shape the legacy of our return to Manila.
You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.

Our
commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world. The MOstay programme offers complimentary nights and additionally
  attractive rates on rooms for you and your loved ones.
• Heath &
  Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

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