Mandarin Oriental Muscat is looking for a Spa Operations Manager
to join our Spa & Wellness team.
Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Muscat
Situated
in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort
that offers 150 stylishly appointed guestrooms and suites, five restaurants
and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.
The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.
For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.
About the job
Finance
- Responsible
for the development of the Spa, fitness and Kids Club yearly budget.
- Responsible for re-forecasting of the budget as and when is necessary.
- Responsible for the financial performance of the spa and related
departments. - Responsible for the compilation of the Spa monthly profit
and loss account and statistics. - Review daily revenue updates on Spa
revenue produced by Datavision daily and discuss with Hotel Manager during
the weekly meetings. - Establish strategies for achieving
the targets. - Regular review of therapist schedules, therapists
and treatment room utilization in order to maximize yield potential of
the Spa. - Setting achievable goals for spa colleagues, to include both
treatment and retail goals. - Plan yearly Capex necessarily.
- Working closely with Director of Finance at all times.
- Support
the Director of Finance in the hotel’s overall financial performance.
- Control aspect of operational supplies and labor in the Spa & Wellness.
Marketing
- Develop Spa marketing plan and its activities
together with the Director of Marketing Communications and be responsible
for the execution of the plan. - Responsible for the development
of marketing strategies for the Spa & Wellness department. - Develop
the yearly event calendar with the Director of Marketing Communications.
- Working closely with the Director of Marketing Communications and the Public
Relations Manager. - Ensure regular market research/studies are
being conducted to understand the market trends within Qatar
and internationally. - Liaison with other Spa Directors in the group
to develop attractive group promotions. - Attend sales calls as and when
is necessary. - Development of marketing strategies for the female
and male hair and beauty salons, and Spa and Fitness.
Human
Resources
- Perform annual performance reviews, encouraging
and coaching the development of all the colleagues in the Spa & Wellness
division. - Oversee the recruitment, induction, training development,
appraisal and discipline of all spa & wellness colleagues. - Enforce
a clear understanding of colleagues’ rules is in accordance with the MOHG Human
Resources Policies. - Will be responsible for timely documentation
and the discipline of the colleagues in accordance with progressive discipline
procedures outlined in the Human Resources policy & procedure guide.
- Interview prospective candidates for various positions in the Spa & Wellness
by following strict guidelines and criteria set up by Human Resource.
- Development of Human Resource strategy for recruitment and selection
of colleagues. - Career development programs for colleagues.
- Appropriate compensation and benefit packages for colleagues.
- Labor
cost management. - Community and sustainable programs.
Training
- Signoff on all Departmental Learning Checklists
completed by Departmental Trainers to ensure that standards and procedures
have been understood. - Pass on any learned knowledge from shows
or training, thereby being an avenue for industry information. - Ensure
that SOP’s are continuously updated for all spa & wellness colleagues.
- Regular review of treatments and SOPs.
- Responsible for maintaining
the high standard of treatment, service and attention to detail within the spa &
wellness. - Meet with all new heads of departments by providing a tour
of the spa and explain the philosophy and culture of the Spa.
Spa
Operations
- Responsible for the enforcement of all policies
and objectives within the spa. - Director of Spa & Wellness to take
reservations as and when is necessary. - Dealing with dissatisfied
or disgruntled guests. - Responsible for motivating retail sales.
- Assuring that mistakes mentioned are corrected and discuss procedures
that were performed correctly. - Regular daily walkthroughs of the Spa
and Wellness areas to review all Standards and Procedures and operational status
of the Spa & Wellness, including female and male salons. - Reading
through the many essentials e-mails that deal regarding spa, meetings, groups,
and VIP’s.
Also, replying to guest, vendor, sales and colleague e-mails.
Engineering
- Ensure all the Occupational Health and Safety
Policies and Procedures are in compliance with the Safe, Sound & Sustainable
guidelines. - Frequent checks of equipment and facilities to prevent loss
of equipment due to negligence or wear and tear.
Departmental
Meetings
- Prepare and present bi-monthly meeting for all Spa &
Wellness colleagues. Minutes need to be provided to Human Resources and printed
out to be available in the Spa office. Ensure that any colleagues, who
were excused from the meeting, read the minutes. The following categories
should also be discussed during this meeting: marketing, promotions, colleagues’
development, operations and finance. - During briefings, ensure any
issues are discussed and provide information of special attention guest
and groups that may be in house. - Review log of training completed
by Departmental Trainers. - Review monthly training schedules for all
spa & wellness colleagues. - Attending relevant meetings organized
by other Department Heads. - Conduct weekly meeting with Spa Treatment
Manager and Spa Operations Manager - Conduct weekly MOD meeting
to discuss any operational issues
Customer Relations
- To deal with any problems, enquiries and complaints from spa & wellness
guests and potential guests.
Inventory
- Review stock
checks at the end of month for financial reports. - Ensure
that purchasing is aligned with budget. - Product line selection with Spa
Treatments Manager and Spa Operations Manager. - Replacement of items due
to wear and tear.
Planning and Preparation
- Special
guests and VIP’s with special needs. - It is essential to keep abreast
of any developments in the spa & wellness industry. - Frequent competitor
analysis is necessary. - Strategic planning for assigned projects
by organizing committees and following up with goals established on set time
lines. - Responsible for setting Spa’s annual goals by January each year.
Responsible for communicating this plan with Spa & Wellness colleagues.
- On occasion, it is necessary to determine contingency plans when business
is exposed to unusual factors such as war, poor economy or natural
disasters. - To prepare reports for the Hotel Manager for the need
for new developments or changes to existing policies or objectives to keep
abreast of market developments and new projects/services available.
- Work with budget goals and spreadsheets by understanding desired
service/retail percentages and overall cost management.
Manager
on Duty
- Responsible for the operations of the division and guest
interactions. - Review treatments and notes in Spa Soft.
Events and Presentations
- TV/Radio interviews.
- Attends
regular industry job fairs and local Spa colleague events regarding employment
together with Spa Treatments Manager. - Attend tradeshows for products &
services in particular ISPA every year.
Our commitment
to you
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
