Mandarin Oriental Muscat is looking for a Leisure Sales Executive –
German Speaking – Omani National to join our Sales
and Marketing team.
Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.
Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime
beachfront location, Mandarin Oriental, Muscat is a chic urban resort
that offers 150 stylishly appointed guestrooms and suites, five restaurants
and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.
The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.
For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.
Scope of Position
As Leisure Sales
Executive, you will work closely with the Director of Commercial
Strategy, Senior Sales Manager and the Sales team to drive leisure business
and achieve or exceed monthly, quarterly, and annual revenue targets.
The
role focuses on developing and maintaining strong relationships with key leisure
accounts, including travel agencies, tour operators, Destination Management
Companies (DMCs), wholesalers, consortia, and other leisure partners across
assigned markets.
You will be responsible for identifying new business
opportunities, managing existing leisure accounts, implementing sales strategies
and account plans, and increasing the hotel’s market share within the leisure
segment. The role requires a proactive approach to account management, sales
calls, client entertainment, site inspections, and market development while
positioning Mandarin Oriental, Muscat as a preferred luxury leisure
destination.
Responsibilities
- Understand,
communicate, and adhere to all corporate and hotel policies and standard
operating procedures. - Ensure all business activities and decisions
comply with the MOHG Code of Conduct and applicable laws, rules,
and regulations. - Fully understand and support Mandarin Oriental,
Muscat’s People & Culture strategic policies. - Support all learning
and development activities as required. - Safeguard confidential
information and personal data relating to guests, customers, colleagues, and
the hotel. - Support and adhere to all policies and procedures relating
to Safe, Sound and Sustainable at Mandarin Oriental. - Ensure compliance
with the MOHG Social Media Policy. - Act as a hotel and brand ambassador
at all times. - Carry out any additional duties requested by management
related to hotel operational activities. - Generate, develop,
and maintain leisure accounts within assigned markets and segments through
proactive sales activities. - Develop and maintain productive
relationships with travel agencies, tour operators, DMCs, wholesalers,
consortia, and other key leisure partners. - Identify and develop new
leisure business opportunities to increase room revenue, occupancy, and market
share. - Conduct face-to-face sales calls, telephone calls, client
entertainment, presentations, and site inspections. - Implement
and execute leisure sales objectives, strategies, and action plans to achieve
and exceed assigned targets. - Manage assigned leisure accounts
and continuously evaluate their production, potential, and performance.
- Support the development and implementation of seasonal leisure campaigns,
tactical offers, packages, and promotions in collaboration with relevant
departments. - Maintain awareness of leisure market trends, source
markets, booking patterns, customer preferences, and competitor activities.
- Monitor competitors’ leisure positioning, rates, packages, promotions,
and market activity and report relevant threats and opportunities.
- Develop strong and productive relationships with existing business partners
while actively identifying potential new partners. - Ensure negotiated
agreements and selling strategies are adhered to and maximize upselling
opportunities whenever possible. - Conduct regular account reviews
and recommend actions to increase production from key leisure partners.
- Maintain accurate and up-to-date information regarding assigned accounts,
activities, opportunities, and production in the relevant systems in accordance
with MOHG standards. - Respond to client and partner requests within
the time frames established by the company. - Participate in leisure
sales activities, roadshows, trade events, exhibitions, sales missions,
and networking opportunities as required. - Attend major events in
the hotel and city as requested by the Department Head. - Cross-sell
Mandarin Oriental properties worldwide whenever appropriate and identify
opportunities to generate business across the Group. - Support customer
loyalty and Mandarin Oriental brand standards by delivering service excellence
throughout the customer experience. - Build strong relationships
with customers, guests, and colleagues to understand their needs and provide
effective solutions. - Conduct hotel site inspections for leisure
partners and prospective clients as required. - Participate in client
entertainment activities with the Sales Department. - Conduct joint sales
calls with the Sales team as required. - Establish and maintain files
and databases for leisure accounts and assist the Assistant Director of Sales
and Director of Sales in maintaining the account management system.
- Attend weekly and monthly departmental meetings and prepare relevant account
performance updates, market intelligence, and feedback. - Understand
the overall leisure market, including competitors’ strengths and weaknesses,
economic trends, supply and demand, and key source-market developments.
- Work closely with Reservations, Revenue, Front Office, Marketing, Conference
& Events, and other relevant departments to ensure leisure opportunities
are effectively converted and guest expectations are met. - Handle guest
or client concerns professionally and support the resolution of any disputes
when required. - Maintain an excellent working relationship with all
colleagues and departments across the hotel. - Set a positive example
and consistently demonstrate Mandarin Oriental standards and values.
Our commitment to you
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
