Room Attendant - Seasonal

Mandarin Oriental Muscat is looking for a Room Attendant to join our
Housekeeping team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime
beachfront location, Mandarin Oriental, Muscat is a chic urban resort
that offers 150 stylishly appointed guestrooms and suites, five restaurants
and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.

The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.

For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.

Scope of Position

To clean and maintain the guest
rooms assigned to the room attendant on a daily basis. To guarantee highest
levels of cleanliness, hygiene and the highest quality in regard to Mandarin
Oriental Standards. To maintain all areas of the hotel free of garbage, dirt,
or any debris.

Responsibilities

1. General:

· It is part of your role to understand and comply with all corporate
and hotel policies and standard operating procedures.

· MOHG Code
of Conduct requires that all business activities and business decisions comply
with the general law, with all rules, regulations, and other requirements.

· It is part of your role and your responsibility to fully support all
learning and development activities.

· You shall take all reasonable
steps to safeguard stored information, and not divulge or otherwise transfer any
personal data concerning the guests, customers or colleagues, or any
confidential information concerning the hotel unless with the appropriate
authority.

· Use of the hotel’s network, computers or internet access
which is in the hotel’s view unreasonable or inappropriate, for example
gambling, chatroom, or pornographic material, is a serious breach of hotel
policy and grounds for summary dismissal.

· Support and adhere to all
policies & procedures relating to Safe, Sound and Sustainable at Mandarin
Oriental.

· Ensure compliance with the MOHG Social Media Policy, i.e.
to be fully responsible for the content you publish on any social media
platform, including your personal site.

· Mandarin Oriental, Muscat
has zero tolerance on all forms of harassment or discrimination, i.e. it
is strictly forbidden to discriminate on the basis of gender, disability,
including physical or medical condition, race, colour, religion, national
origin, ancestry, citizenship, age, sexual orientation, marital status, or
for any other reason.

· To carry out any additional duties requested
by management, related to hotel operational activities.

2.
Departmental:

o Ensure occupied and vacant guestrooms are cleaned
and maintained up to the exact standard as demonstrated by Housekeeping
supervisory colleagues during initial training

o Remove all soiled linens
and towels from room and handover to housemen or dispose in linen chute

o
Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower, water closet
using the suggested chemicals.

After cleaning, dry all areas, fixtures and surfaces.

o Arrange all
toiletries straightened on a piece of cloth in occupied guestrooms

o
Replenish all amenities and terry items

o Efficiently make bed to meet
appearance standard as demonstrated

o Arrange all clothing items
in occupied guestrooms, folded neatly according to standard as demonstrated

o Upkeep and clean guestroom and bathroom and include all inside windows
and mirrors

o Remove all room service trays from guestroom hallways
and/or corridor and bring to back landings and call for pick up

o Vacuum
the guestroom’s carpet and wipe down furniture and baseboards according
to standard in all assigned work areas

o Double check cleanliness
of completed work area and placement of amenities in each complete guestroom
before moving on to the next task

o Ensure to sign in and out for your
keys and your hand-held device on a daily basis

o Hand over any special
requests to the incoming shift leader or respective manager

o Report any
suspicious persons or items in the guest rooms/ corridors

o Recognize
and report all missing, damaged or substandard furniture, fixtures
and equipment

o Ensure that all electronic devices (television, remote
controls, stereo, lamps, and telephones) are working properly

o Evaluate
work assignment and prioritize work load according to guest requests

o
Ensure all guestrooms assigned are completed with correct status marked at
the end of the day including any information for input into guest history
file

o Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all
times

3. Additional Duties:

o Organize supply closets and work
areas so that the Housekeeping Department operates, maintains and consistently
meets efficient standards.

o Return all articles left by guest to Lost &
Found and adhere to Lost & Found policy

o Adhere to Do Not Disturb
policy

o Other duties assigned by the Executive Housekeeper and Assistant
Executive Housekeeper

Our commitment to you

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.
• MOstay. When you work as hard as our
  colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.