Mandarin Oriental Muscat is looking for a Bar
Supervisor to join our Food and Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental
Muscat
Situated in a prime beachfront location, Mandarin
Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed
guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin
Oriental, and an outdoor swimming pool.
The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.
For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.
About the job
The Bar Supervisor is responsible
for, but not limited to, supervising the service in the bar venue. To provide
back up for the Assistant Restaurant Manager, take responsibility
for supervising and coordinating the daily bar activities and maintaining
the highest standard of service established by the hotel.
Responsibilities
- Display full knowledge of food
and beverage and dining venue offering. - Ensure colleagues start
and finish shifts at the correct time. - Assist in setting up bar for all
meal periods. - Assist colleagues in setting up bar service stations
according to MEP standards. - Be familiar with all billing
procedures. - To handle all banqueting area relevant equipment.
- Attend daily meetings.
- Attend all mandatory training sessions
arranged by MO. - Mandarin Oriental, Muscat has zero tolerance on all
forms of harassment or discrimination, i.e. it is strictly forbidden
to discriminate on the basis of gender, disability, including physical
or medical condition, race, colour, religion, national origin, ancestry,
citizenship, age, sexual orientation, marital status, or for any other
reason. - Act as a hotel ambassador always.
- To carry out any
additional duties requested by management, related to hotel operational
activities - Follow the principle of the 5Ps ‘Proper Planning Prevents
Poor Performance’ at all times. - Ensure correct quality, presentation
and delivery of all drinks. - Perform all administrative tasks designated
to him/her by management. - Supervise F&B service by directing
and supporting his/her subordinates. - Ensure that the bar area
is adequately staffed during his/her shift and to notify his/her superior of any
shortages. - Identify and carry out any specific training and development
needs among the team. - Support company's philosophy and company culture
through the use of Legendary Quality Experiences on a daily basis to ensure
Guest Satisfaction and the achievement of our Mission Statement.
- Support company's philosophy and company culture through the use of Guiding
Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and
the achievement of our Mission Statement. - Taking reservations
accurately where necessary while keeping track of guest’s preferences.
- Greeting and seating guests according to MO standards.
- Presenting
the menu correctly to each guest. - Offering suggested up-selling based
on outlet policy. - Serving beverages according to MO standards.
- Assist colleagues in clearing plates and tables and ensuring general table
maintenance throughout the meal. - Presenting the bill and handle payment
procedures. - Ensure guest satisfaction at all times and proactively seek
feedback. - Handling special requests from guests and VIPs.
- Implement service recovery actions and follow up.
- Bidding guests
farewell when leaving the venue. - Anticipating the guests’ needs
by keeping control of service flow and identify potential bottle necks.
- Ensure that hotel grooming and hygiene standards are being maintained,
enhancing a professional image. - Ensure that the environment of
the outlet is being maintained to MO standards. - Be aware of, and comply
with, safe working practices as laid down under FLHSS. This will include your
awareness of any specific hazards at your workplace. - Be aware of
and comply with local and relevant Food Hygiene Standards. - Wear any
appropriate protective clothing provided by or recommended by the Hotel.
- Report any defects in the building, plant or equipment according to
the Hotel procedures. - Ensure any accidents to colleagues, guests
or visitors are reported in accordance with Hotel procedures. - Attend
all statutory fire training and to be fully conversant with and abide by all
rules concerning, fire, health & safety. - Be aware of Fire safety
plans. - Adhere to Safe & Sound procedures regarding Health &
safety. - Adhere to Safe & Sound procedures regarding HACCP
standards. - Attend any training deemed appropriate by your Head
of Department. - To be responsible for the Safe &Sound procedures
followed by your peers.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique
learning and development programmes for various stages in your career so
that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
