Hostess - Seasonal

Mandarin Oriental Muscat is looking for a Hostess
to join our Food and Beverage team.

Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Muscat

Situated
in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort
that offers 150 stylishly appointed guestrooms and suites, five restaurants
and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.

The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.

For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.

About the job

Have a very good understanding of
the outlet’s concept and food and beverage offerings including promotions and
be able to verbally explain those to the guests.

· Display proper
and professional phone etiquette and assure that all guest details and requests
are clearly registered and communicated.

· Take reservations by phone,
by email, through internet booking applications and in person and update
the reservations system accordingly as per the standards in place.

·
To reconfirm all reservations by phone or email at the set timely standard
and schedule the reservations and planned seating arrangements with management
prior to service period.

· Constantly update the reservation system
with an accurate table count and ensure to update and reinstate all available
tables as soon as possible.

· Welcome and escort patrons with the overall
objective to delight and satisfy each and every guest and if needed she/he
will assist and reasonably escort and direct the patron to other destinations
within the hotel.

· Ensure accuracy of all menus: current, spelled
correctly, clean and presentable and the menu paper is complete and distributed
appropriately.

· Recommend and up-sell the initial beverage offering
as per service sequence and forward effectively the order directly to the waiter
in the respective station.

· Perform any tasks related to billing
according to hotel standards and cashiering policies if required.

·
Attend to any complaints of comments given by guests and if no resolution can
be found refer the matter to the Outlet Manager.

· To bid friendly
farewell to guests and sincerely thank them for their visit.

· Check
that all public areas of the outlet including the bathrooms are kept clean
throughout operation times and communicate to superiors or housekeeping
colleagues if areas are in not acceptable state.

· Ensure that
the uniform provided is kept clean, presentable and in good condition, ensuring
that personal appearance and hygiene standards are an example for the team and
a demonstrate a professional image for our guests.

· Any other reasonable
tasks as assigned by the Outlet Manager including assisting other outlets.

· Communicate clearly and directly with all colleagues and superiors in order
to avoid misunderstandings and other shortfalls caused by lack of communication.
Particularly focus on clear communication of all floor plans and seating related
matters as well as other requests from guests to related service colleagues.

· Ensure that superiors and if required kitchen colleagues are informed if
any special guest preferences are known, such as allergies.

·
Be committed to being a team player; proactively cooperating and supporting
colleagues in operational tasks including assisting service procedures such
as order taking, clearing of table or serving food if required.

· Ensure
that Mandarin Oriental Muscat's grooming and appearance standards
are implemented and maintained at all times to reflect an image
of professionalism and care.

· Listen to every guest and observe body
language carefully in order to be able to understand guest needs
and expectations and consistently delight and satisfy every guest.

·
Report critical situations, such as intoxicated guests or aggressive behaviour
to managers or security immediately.

· Be able to converse well
in English and preferably other languages, in verbal and written format
and present and recommend menus to the guest.

· Have a natural, warm
smile and a friendly and passionate approach towards guests and handle
and resolve challenging situations with guests.

· Create WOW moments
to surprise and delight guests in the outlet through gestures and other
actions.

· Ensure customer satisfaction from arrival to departure
in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars
and the respective service standards of MOQA.

· Proactively gather
and record guest’s preference to superiors and act upon them whenever known
and maintain the database.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.
• MOstay. When you work as hard as our
  colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans.

Are you?