Chinese Restaurant Manager

About the job

The Chinese Restaurant Manager
is responsible for leading the overall operations of the Chinese Restaurant,
ensuring exceptional guest experiences, high service standards, strong financial
performance, and full compliance with hotel policies and brand standards.
This role oversees restaurant colleagues, drives team development, maintains
operational excellence, and delivers memorable dining experiences that reflect
the hotel's luxury hospitality standards.

As Chinese Restaurant
Manager, you will be responsible for the following duties:

• Oversee the daily operations of the Chinese Restaurant, ensuring exceptional
  guest experiences and compliance with hotel standards.
• Lead, coach
  and motivate the restaurant team to deliver consistent, high-quality service
  and achieve departmental goals.
• Plan and manage staffing levels, duty
  rosters and manpower deployment according to operational requirements.


• Maintain a strong presence on the restaurant floor, especially during peak
  periods, to ensure service excellence and guest satisfaction.
• Handle
  guest enquiries, feedback and complaints professionally, ensuring timely
  resolution and effective service recovery.
• Monitor service quality,
  cleanliness, restaurant ambiance and colleague grooming standards at all
  times.
• Drive revenue growth through upselling initiatives, promotions,
  special events and innovative dining experiences.
• Collaborate closely
  with the Chinese Kitchen team on menu implementation, seasonal promotions
  and product enhancements.
• Monitor departmental performance, including
  revenue, expenses, labor costs and inventory control, to achieve financial
  objectives.
• Ensure compliance with HACCP, food safety, hygiene,
  sanitation and workplace safety requirements.
• Identify training
  and development needs, conduct regular coaching and build a high-performing team
  culture.
• Maintain strong working relationships with Culinary, Banquets,
  Sales & Marketing, Finance, Purchasing and other hotel departments.


• Ensure all luxury service standards, brand expectations and guest
  satisfaction targets are consistently achieved.
• Support VIP functions,
  special events and other operational projects as assigned by management.

As Chinese Restaurant Manager, we expect from you

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel
  Management, or a related discipline.
• Minimum 3 years of management
  experience in a Chinese restaurant, luxury hotel, or international hospitality
  brand.
• Strong knowledge of restaurant operations, service standards
  and guest engagement.
• Good understanding of revenue management, cost
  control and team leadership.
• Excellent communication, coaching
  and interpersonal skills.
• Good command of spoken and written English
  and Mandarin.
• Proficient in Microsoft Office and restaurant POS
  systems.
• Positive, service-oriented and able to perform effectively
  in a fast-paced environment.

Our commitment
to you

• Learning & Development. Your success is our
  success. We craft unique learning and development programmes for various stages
  in your career so that you grow, continuously.
• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.

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