Restaurant Supervisor

Responsible in managing all aspects of the restaurant. He/ she is expected
to deliver a high-quality experience to our guests and motivate our colleagues
to ensure excellent customer service. Supervisors will be responsible
for maintaining quality and increasing profitability. Exceptional management
skills and a strong understanding of customer service are a must.

• Attend
to guest requests and complaints, efficiently and courteously
• Ensure
that the standards of Food and Beverage service are maintained
• Monitor
and supervise small VIP functions not handled by the Banquet Department
•
Ensure that the orders are delivered at the proper temperature
• Ensure
that all colleagues are familiar with the contents of all menus, and
the composition of each item
• Ensure the all tables are set up correctly
and in a timely manner
• Provide feedback on customer complaints
• Ensure
that all orders are carried out correctly
• Give special attention to all VIP
guests
• Develop a good relationship with clients
• To check reservation
at the beginning of each service and ensure station is set up completely and
on time according to the reservation
• To always practice LQE and MO Pillars
daily in the operations
• Attend all training sessions and courses, briefings
and meetings as required
• Look continuously for ways to improve the quality
service and surpass the standards
• Make a significant and continuous effort
to increase your professional knowledge in order to achieve the goals
and objectives of the hotel and department
• Actively support the hotel’s
team culture, and help to achieve the hotel’s vision, goals and values
• Show
a positive, energetic and caring attitude at all times towards guests and fellow
employees