Sales Manager - MICE

Negotiable
Experience
5-10 years
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
Job Description

SALES MANAGER - MICE

Mandarin Oriental, Kuala Lumpur
is looking for a Sales Manager - MICE to join our Sales & Commerce
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban
resort located in the heart of Kuala Lumpur and enjoys an unrivalled location
next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious
Suria KLCC mall.

About the job

Based at
the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department
in Kuala Lumpur, the Sales Manager - MICE is responsible to effectively execute
sales activities to maximize banqueting, conferences and meeting business
opportunities in the defined market.

The Sales Manager - MICE reports to the Director of Commercial Strategy /
Director of Conferences, Meetings & Banqueting.

As Sales Manager
- MICE, you will be responsible for the following duties:


  • Ensures that appropriate efforts are expanded on the solicitation
    and development of corporate end-users, local, regional and international
    conference organizers and accounts defined in the assigned portfolios


  • Keeps a good record of top 20 top accounts from the above sectors
    and establish business development plans for such top events

  • To
    actively solicit new potential accounts within areas assigned

  • To
    be fully aware of the potential and buying decisions of all key accounts,
    competitive information on rates and volume to allow for specific strategic
    planning related to such accounts

  • To ensure MOKUL is a preferred
    hotel for major conferences in Kuala Lumpur

  • To actively conduct
    site inspection for potential clients

  • Effectively operate
    and utilize the e-yield management systems and generate reports when requested
    and within the specified time period

  • To effectively use all
    available sales tools

  • Maintains all client and event files
    according to the standards required

As Sales Manager
- MICE, we expect from you
:

  • Degree or Diploma
    in Hospitality Management

  • Minimum 5 years of hotel
    experience

  • Experience in relevant market segment
    is essential

  • Able to liaise effectively with corporate,
    conference and travel accounts

  • Strong business communication
    and selling skills

Our commitment to you


  • Learning & Development. Your success is our success. We craft unique
    learning and development programmes for various stages in your career so
    that you grow, continuously.

  • MOstay. When you work as hard
    as our colleagues do, it’s important to take time off. As a member of
    the #MOfamily, you can stay with us wherever you go in the world.

    The MOstay programme offers complimentary nights and additionally attractive
    rates on rooms for you and your loved ones.

  • Heath & Colleague
    Wellness. Finding the right work-life balance is important. Your wellbeing
    matters to us. A variety of health benefits and wellness programmes are offered
    to all our colleagues, globally.

  • EPF (Employees Provident Fund)
    contributions (higher than the norm)

  • SOCSO (Social Security
    Organisation) & EIS (Employment Insurance System)

  • Public holiday
    entitlement based on Malaysian calendar

  • Exceptional rest area &
    colleagues engagement activities.

We’re Fans.
Are you?

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.