Assistant Manager / In Room Dining

Assistant Manager / In Room Dining

Mandarin Oriental, Tokyo
is looking for the Assistant Manager to join our In Room Dining team.

Are
you a master of craft? Do you thrive in a team that succeeds
together,

demonstrating integrity and respect while acting responsibly?
Do you embrace a growth mindset? We invite you to become a fan of
the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated
luxury and award-winning service, is located in the prestigious Nihonbashi
district.

A true culinary destination, it features a selection of worldclass dining
experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental,
Tokyo / within In Room Dining, he/she is responsible for the following
duties.

As Assistant Manager, you will be responsible for
the following duties:

Administration

• Ensure
  that restaurant team has good knowledge of food and beverage and take
  responsibility for the delivery of this knowledge to the guest
• Ensure
  that all staff arrive for and finish shifts at correct time
• Develop
  strategies to ensure staff are correctly managed and staff problems can
  be remedied
• Ensure that tables are arranged and set up accordingly


• Ensure that service stations are correctly arranged and set-up


• Ensure that all staff are familiar with correct billing procedures


• Maintain all equipment in good condition and ensure colleagues
  are trained.
• Arrange daily meetings for colleagues and attend daily
  meetings
• Attend all training sessions arranged by MO
• Ensure
  up-to-date training materials are circulated to relevant staff
• Ensure
  small groups of VIP guests are catered for according to MO standards


• Ensure correct quality and presentation of all dishes and drinks is
  being communicated to staff
• Conduct and attend all meetings in absence
  of managers

Financials

• Ensuring
  that outlet operates efficiently and profitably while maintaining standards
  in terms of food, service, health & safety and reputation
• Communicate
  outlet performance to Manager and senior management
• Creating
  and executing plans for department sales, profit and staff development


• Ensure all staff seek to reduce loss and maximise profitability wherever
  possible

Human Resources/ Colleagues

• Supervise F&B colleagues by directing and guiding his/her subordinates


• Ensure that the outlet is adequately staffed during his/her shift and
  to notify his/her superior of any shortages in line with budgeted targets


• Identify and carry out any specific training and development needs among
  the team
• Ensure the performance of staff is accurately managed,
  assessed and acted upon
• Ensure to work towards achieving goals
  at colleague satisfaction.

Maintaining
Standards

• Support company's philosophy and company culture
  through the use of Departmental Legendary Quality Experiences on a daily basis
  to ensure Guest Satisfaction and the achievement of our Mission Statement


• Support company's philosophy and company culture through the use of Guiding
  Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and
  the achievement of our Mission Statement

Guest
Service

• Ensure guests preferences are remembered by staff
  and delivered on
• Ensure all colleagues are well trained in all aspects
  covering their Job description.
• Ensure sequence of service is followed
  all the time.
• Be aware of outlet up-selling strategy and communicate
  to all relevant staff
• Ensure food and beverages are presented to guests
  according to MO standards
• Ensure guests’ satisfaction is met by every
  member of staff
• Ensure staff know how to handle special requests
  and VIPs
• Deal with guest complaints according to MO standards
  and communicate to Manager where appropriate

Our
commitment to you

• Learning & Development. Your success is our
  success. We craft unique learning and development programmes for various stages
  in your career so that you grow, continuously.
• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• A competitive salary and benefits
  packages
• Social Insurance Plan – Employees Health Insurance
  and Employees Welfare Pension Insurance (if applicable)
• Labour
  Insurance Plan

As Assistant Manager, we expect from
you:

• Able to communicate in written and spoken Japanese
  and English
• Has the Bachelor degree
• Excellent overall
  communication skills
• Able to handle multiple tasks
• The ability
  to work well in a team environment
• Able to stand for extended periods
  of time
• Must be professional and possess excellent presentation,
  communication, organization, and effective time management skills


• Flexible schedules and hours, including overnight shift, willingness to work
  on weekends & holidays is required.
• Positive attitude and ability
  to engage with guests

We’re Fans.

Are you?