TELEPHONE OPERATOR
Mandarin Oriental, Singapore is looking for
a Telephone Operator to join our Telephone team.
Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.
About
the job
Based at Mandarin Oriental, Singapore within the Telephone
Department in Singapore, the Telephone Operator is responsible in handling
incoming and outcoming calls, assists guests with inquiries, processes requests,
transfers calls efficiently, ensures accurate message taking, and provides
exceptional service to enhance guest satisfaction.
The Telephone Operator reports to the Telecommunications Manager.
As Telephone Operator, you will be responsible for
the following duties:
- Provide close guidance to colleagues
within assigned shift, overseeing the efficient operations of the Telephone
Department in the following: - To answer phone calls promptly ensuring
telephone etiquette is observed and a positive attitude is displayed.
Be knowledgeable of the NEC UA pbx, functions and features. - To attend
to Glowing requests promptly, ensuring responses are articulated. - To
ensure all faults and maintenance issues are raised in Hotsos promptly.
- To ensure daily task checklists assigned are followed through
and documented. - To check on wakeup call time requests from guests
(FITS, Crew, Groups) and ensure they are promptly processed. - To check
on incoming text or fax messages from the Fuji Xerox ensuring delivery
of messages to guest rooms meet LQE standards. - To check telephone
and line fault reported, ensure thorough test is conducted before calling
an external contractor. Ensure PR/Checkscm is raise for all job done by external
contractor. - Be knowledgeable on telecommunication wiring rates
and requests made by sales for function or guest room, ensuring they
are effectively processed. - Be knowledgeable of IDD rates and IDD call
checks on Jazzware for overseas telephone calls made and ensuring they
are posted in HMS. - Be knowledgeable of hotel’s telephone and trunk
inventory and programming via PCPro. - Conduct checks on information
on the HMS Concierge Directory and update accordingly. - To maintain
a high grooming standard as required when on duty. - Be knowledgeable
of Hotel’s Policies and Procedures. - Have a thorough understanding
of the various services provided by the Hotel. - Be well versed
on information concerning Mandarin Oriental Hotel Group in general.
As Telephone Operator, we expect from you:
- Preferably with experience working in similar capacity and in hotel
industry. - Good communication skills and enjoys interaction
with guests. - Candidate must be able to work on rotational shift
including weekends and public holidays.
Our commitment
to you
- Learning & Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role.
We're Fans.
Are you?
