GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)
Mandarin
Oriental, Singapore is looking for a Guest Services Executive (Front
Office/Concierge) to join our Rooms team.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.
Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.
About
the job
Based at Mandarin Oriental, Singapore within the Rooms
Department in Singapore, the Guest Services Executive is responsible in playing
a vital role in meeting and exceeding guest expectations by providing efficient
and courteous service in accordance with Legendary Quality Experiences.
The Guest Services Executive reports to the Front Office
Manager.
As Guest Services Executive, you will be responsible
for the following duties:
- Maintain operational standards
to achieve efficiency, productivity and maximum guest comfort
and satisfaction. - Manage room control, monitor availability
and efficient release of rooms for arrival guests. - Read through guests’
arrival report and see to all guest’s requests and needs according to MOHG
established services by guest categories standards. - Familiar with room
amenities, layout of categories of rooms, room rate structure, facilities
and services available in the hotel. - Provide recommendation for wine
and dine, entertainment, tourist attractions, concierge services
and information. - Identify guests for meet and greet from the arrival
and departure reports. - Handling cashiering duties.
- Monitor
major group movement and coordinate with the various departments.
- Ensure effective communication via daily briefing, weekly update and monthly
brainstorming within the department. - Attend scheduled meetings.
- Well-versed with Mandarin Oriental Hotel Group goals and information.
- Attends to guests with regards to general inquires, request
and complaints. - Meet and greet all the guests upon their arrival
and /or departure. - Extensively collect and gather all feedbacks
from guests. - Conduct Courtesy calls to guests during the course
of their stays. - Assist in VIP check in.
- Assist in major group
movements. - Perform any other duties as assigned by Superior.
As Guest Services Executive, we expect from you:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma
in Business/Hospitality/Tourism/Hotel Management or equivalent. - Good
communication and interpersonal skills - Enjoys interacting with guests
and working in a fast paced environment - Candidate must be able to work
rotationary shifts, weekends and holidays
Our commitment
to you
- Learning & Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate.
We offer different retirement plans depending on the length of your service
and your role.
We're Fans. Are you?
