Assistant Concierge Manager

Assistant Concierge Manager

Mandarin Oriental, Singapore
is looking for an Assistant Concierge Manager to join our Concierge
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at Mandarin Oriental, Singapore within the Concierge
Department in Singapore, the Assistant Concierge Manager is responsible
in playing a vital role in providing exceptional services to guests, ensuring
their comfort, safety, and satisfaction.

The Assistant Concierge Manager reports to the Concierge
Manager.

As Assistant Concierge Manager, you will be responsible
for the following duties:

• Responsible for the efficiency
  of Concierge Team which includes Porter and Transportation Services.




• Handles guests’ queries/complaints related to Rooms in a prompt
  and efficient manner, informing the Hotel Duty Manager when necessary.




• Establish and maintain operation standards. Initiates new procedures
  to increase efficiency, productivity and maximum guest comfort
  and satisfaction.

• Ensure effective manning at all times
  to maximize productivity and business demands.

• Perform all
  aspects of personnel and training functions, including hiring, performance
  appraisals, counselling, coaching, disciplinary action, monitor performance,
  etc.

• Ensure and maintain a very high standard of personal
  hygiene, behaviour and grooming standards of all colleagues.




• Mainly responsible in upholding LQE & FORBES standards within
  the Concierge Department.

• Plan and administer the duty roster
  on a weekly basis. Ensuring that casual cost is within budget.




• Knowledge of hotel’s emergency procedure or BCP (Business Continuity
  Plan).

• Knowledge of the names and designations of key personnel
  within the MOHG.

• Address special guest preferences and ensure
  this information is communicated to be recorded in guest history
  profiles.

• Maintain complete and readily accessible files
  and records necessary for effective operations and future references including
  FLHSS. Participate and be actively involved in Les Clefs d’Or activities
  to ensure good connections and network of information are maintained
  and enhanced.

• Update and disseminate information about the Arts,
  Culture & Entertainment activities, shopping and places of interest in Singapore
  so as to provide guests with accurate information and capability in securing
  tickets or admission for guests to these activities.

• To
  undertake and promptly discharge any other assignments which may not
  be specifically mentioned above and may be given from time to time by
  the Management.

As Assistant Concierge Manager,
we expect from you:

• Candidate must possess at least
  a Bachelor's Degree/Post Graduate Diploma/Professional Degree,
  Diploma/Advanced/Higher/Graduate Diploma or equivalent.




• Candidate must be able to work on rotational shift including weekends
  and public holidays.

• At least 3 years of working experience
  in luxury hotel or similar capacity is required for this position.

Our commitment to you

• Learning &
  Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.

• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.




• Retirement Plans. When you show commitment to us, we reciprocate.
  We offer different retirement plans depending on the length of your service
  and your role.

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