Assistant Banquet Operations Manager

Mandarin Oriental, Singapore is looking for an Assistant Banquet Operations
Manager to join our Banquet Operations team.

Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.

Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at the Mandarin Oriental, Singapore within the Banquet
Operations Department in, the Assistant Banquet Operations Manager
is responsible for supervising and coordinating various functions.

He/She is to ensure that the standards of function preparations and services
rendered to guest have been achieved and maintained as prescribed by the Hotel’s
policy and procedures.

As Assistant Banquet Operations
Manager, you will be responsible for the following duties:

• To communicate with respective Event Management Manager /
  Executive in order to fully understand guests’ requirements.

• To
  ensure guest needs and guest expectations are met by providing an efficient
  and professional service

• Handles guest’s complaints politely,
  promptly and professionally, communicates with duty manager, senior F&B
  management and Events Management timely. For all guest service complaints a SIR
  report needs to be raised.

• To guide the operations, in order
  to ensure that guest satisfaction is monitored and where appropriate, rectified
  throughout the guest experience

• To ensure that all function
  rooms are set up in accordance to the Banquet Event Order.




• Engage with the meeting organizers to ensure that all pre-requested,
  including last minute requests are handled appropriately.

• To
  coordinate relevant function details as well as guests’ requirement, delegate
  duties to subordinates and ensure guests’ requirements are being met.




• Responsible for the smooth running of functions and achieve high level
  of guests’ satisfaction.

• Supervise subordinates and ensure
  that they carry out their responsibilities.

• Provide positive
  coaching, guidance and on-the-job and group training for subordinates as well
  as casual labour.

• Decisive and solve problem using best
  judgment in the absence of Immediate Supervisor.

• Control
  staffing and casual labour cost, ensuring that work hours per deployed staff
  is properly utilized.

As Assistant Banquet Operations
Manager, we expect from you:

• Minimum 2 years of related
  experience (5-day work week)

• Able to work rotating shifts and
  on weekends

• Able to work in a standing position for up to 8
  hours

• Able to reach, bend, stoop and frequent lift up to 15kg
  or more; and occasionally lift/move 25kg

• Ability
  to multi-task

Our commitment to you

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.

• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.