Substitute In-Room Dinning Server
Mandarin
Oriental New York is looking for a Substitute In-Room Dinning Server to join our
Food & Beverage team.
Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.
Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
A stunning fusion of modern design with stylish
oriental flair,
target="_blank">Mandarin Oriental, New York features
href="http://www.mandarinoriental.com/newyork/accommodation/"
target="_blank">244 elegant guestrooms and suites — all with breath-taking
views of Manhattan and Five-Star hospitality.
Luxurious amenities include MO Lounge, all-day dining overlooking Central Park
and the Manhattan skyline; a 14,500 square-foot
href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Five-Star Mandarin
href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Oriental Spa; and a state-of-the-art fitness center with
a 75-foot lap pool.
In addition, there is premium meeting and event space, including a
href="http://www.mandarinoriental.com/newyork/hotel-venues/meeting-facilities/"
target="_blank">6,000 square-foot pillar-less ballroom with three walls
of windows overlooking Central Park.
About
the job
Based at the Mandarin Oriental New York within the Food &
Beverage Department in New York the Substitute In-Room Dinning Server
is responsible for maintaining the in room dining environment and equipment
keeping the area clean and tidy. Delivers and serves in room orders to the hotel
guest maintaining Forbes five-star standards. The Substitute In-Room Dinning
Server reports to the Director of In-Room Dinning and the In-Room Dinning
Managers.
As Substitute In-Room Dinning Server,
you will responsible for the following duties:
Major
responsibilities:
- Support company's philosophy and company
culture through the use of Pillars of Legendary Quality Experiences on a daily
basis to ensure Guest Satisfaction and the achievement of our Mission
Statement - Support company's philosophy and company culture through
the use of Departmental Legendary Quality Experiences on a daily basis to ensure
Guest Satisfaction and the achievement of our Mission Statement - Support
company's philosophy and company culture through the use of Guiding Principles
and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement
of our Mission Statement. - Set up tables up to our standards as per side
work description - Mark tables appropriately to food order for each
course - Set up the dining table and or tray according to the order
accurately in timely manner - Deliver in room dining order to the guests
in a timely manner, within the quoted time - Provide excellent service
at all time to all of our guests - Assist Guest courteously
and efficiently, providing service for any guest’s request - Extensive
knowledge of food and beverage in order to assist guests with suggestions and up
sell our product, including liquors and cocktails. - Pick up the table
after the use by the guests or as per guest’s request. - Do all the side
works and preparations of the equipment’s for the continuation of
the operation - Make sure that all silver and glasses are wiped
and spotless - Check accuracy of order before delivering – be sure it
is complete. - Make sure that all product served are accounted for on
the final bill before presenting it. - Verify guest satisfaction before
leaving the room - Anticipate guest needs, as to where guests will never
have to ask for anything - Attend all food and beverage training
classes - To wish each and every guest a good day/evening before
departing the room - At the end of the shift deliver all checks
and report to the appropriate place according to rules - Setting
and maintaining the In Room dining environment and material perfectly clean
as per side work description. - Following the posted opening and closing
duties and side work sheet - Attend daily pre meal/communication
meeting - Attend monthly department meeting
- Always carry
a master key, bottle opener, door stopper and pager when delivering or picking
up tables and trays. - Generate a good atmosphere
As Substitute In-Room Dinning Server, we expect
from you:
- Reading, writing and oral proficiency in the English
language. - Willing to work a flexible schedule and holidays.
- Be
a self-motivator and motivator of others - Must be able to work in a high
pace and dynamic operation. - Be able to work together with other
colleagues. - Have a pleasant, friendly and helpful manner.
- Maintain a clean and healthy personal hygiene and grooming.
- Work
in a safe, prudent and organized manner. - Be able to relate to all
levels of guests and management. - Have a minimum of 2 years experience
in similar position in a luxury hotel property - Have the ability
to handle multiple tasks at one time. - Have excellent communication
and organization skills - Be able to consistently delight and satisfy our
guest - Have the ability to handle guest requests in a detailed
manner
Our commitment to you
- Learning & Development. Your success is our success. We craft unique
learning and development programmes for various stages in your career so
that you grow, continuously. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role.
Pay
and Benefits:
- Pay $17.27-23.03 hourly commensurate
with experience and IWA guidelines. - A competitive benefits
package.
It is Company policy to comply with
the Americans with Disabilities Act, including by providing reasonable
accommodations that do not constitute an undue hardship on the Company.
Colleagues or candidates should direct requests for accommodation to
the Director of People and Culture.
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