Substitute Steward

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, New York
Job Description

Substitute Utility Steward

Mandarin Oriental New
York is looking for a Substitute Utility Steward to join our Stewarding
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognized for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

A stunning fusion of modern design with stylish oriental
flair, target="_blank">Mandarin Oriental, New York features href="http://www.mandarinoriental.com/newyork/accommodation/"
target="_blank">244 elegant guestrooms and suites — all with breath-taking
views of Manhattan and Five-Star hospitality.

Luxurious amenities include MO Lounge, all-day dining overlooking Central Park
and the Manhattan skyline; a 14,500 square-foot href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Five-Star Mandarin href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Oriental Spa; and a state-of-the-art fitness center with
a 75-foot lap pool.

In addition, there is premium meeting and event space, including a href="http://www.mandarinoriental.com/newyork/hotel-venues/meeting-facilities/"
target="_blank">6,000 square-foot pillar-less ballroom with three walls
of windows overlooking Central Park.

About
the job

Based at the Mandarin Oriental New York within the Culinary/
F&B Department in New York the Substitute Utility Steward is responsible for
the cleaning of pot/dish washing, removal of garbage/boxes, silver polishing,
sweeping, moping, and any other cleaning or organizational activity that
may come up including inside of coolers and kitchen area. The Substitute Utility
Steward will also help plate up and assist in the kitchen. Flexibility and
a helpful attitude are paramount.

As Substitute
Utility Steward, you will responsible for the following
duties:

  • Follow the goals and missions for the stewarding
    department
  • Help to do the inventory of China, glasses, silver
    and hollowware from the outlets and the main storage
  • Provide enough
    equipment (China, glasses, silver) to the outlets and banquets for
    the operations
  • Follow the cleaning schedule for the kitchen, pastry,
    garden manger, banquets, cafeteria and coolers
  • Follow the weekly
    schedule for the employees
  • Help kitchens whenever necessary
  • Do
    and follow the requisition for banquets from the B.E.Os.
  • Follow
    the cleaning schedule for the dumpster
  • Follow the maintenance schedule
    for the dishwasher machines
  • Assist and provide the equipment for any
    banquets function
  • Assist and help banquets kitchen colleagues to plate
    up
  • Follow the Hygiene and control program for the kitchen and surround
    areas
  • Develop and follow the training program for stewards

  • Follow the standard and procedures for department
  • Establish a good
    communication with the supervisor and colleagues

NOTE:
The above is not an all-inclusive list of job duties and responsibilities.
Mandarin Oriental, New York reserves the right to add, delete, change or modify
the job duties and responsibilities described in this job description at its
discretion with notice.

As Utility Steward, we expect
from you:

  • High School Diploma or Equivalent
  • Two Up
    to Date Sanitation Classes
  • Minimum of 1 year experience in food
    and beverage, or other professional cleaning business
  • Possess
    a pleasant and outgoing personality
  • Good knowledge of stewarding
    and banquet operations
  • Possess superior organization skills

  • Ability to pay attention to detail, handle multiple tasks and show a high
    level of patience
  • Ability to work under high stress conditions

  • Stand/Walk 8 – 12 hours a day

Occasionally = 1/3 of
the workday, frequently = 2/3 of the workday

Lift or Carry 0-20 pounds
frequently

  • Lift or Carry 21-50 pounds occasionally
  • Lift
    or Carry 51-100 pounds occasionally
  • Bend frequently
  • Squat
    frequently
  • Kneel occasionally
  • Climb occasionally

  • Reach above shoulders frequently
  • Perform repetitive hand motions
    frequently

Our commitment to you


  • Learning & Development. Your success is our success.

    We craft unique learning and development programmes for various stages in your
    career so that you grow, continuously.
  • MOstay. When you work as hard
    as our colleagues do, it’s important to take time off. As a member of
    the #MOfamily, you can stay with us wherever you go in the world. The MOstay
    programme offers complimentary nights and additionally attractive rates on rooms
    for you and your loved ones.
  • Heath & Colleague Wellness. Finding
    the right work-life balance is important.

    Your wellbeing matters to us. A variety of health benefits and wellness
    programmes are offered to all our colleagues, globally.
  • Retirement
    Plans. When you show commitment to us, we reciprocate. We offer different
    retirement plans depending on the length of your service and your role.

Pay and Benefits:

  • Pay $30.46 to $40.62
    hourly- commensurate with experience
  • A competitive benefits
    package

It is Company policy to comply with
the Americans with Disabilities Act, including by providing reasonable
accommodations that do not constitute an undue hardship on the Company.
Colleagues or candidates should direct requests for accommodation to
the Director of People and Culture.

We’re Fans.

Are you?

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.