Sales Manager

Negotiable
Experience
5-10 years
Job Type
Full Time
Location
Morocco, Marrakech
Job Description

We are looking for a proactive, result-driven, focused, ambitious
and experienced Sales Manager.

This person is responsible
for supporting the Director of Sales and his Team in consolidating the Hotel
within specific markets and market segments, securing business and forging
long-lasting relationships with key advisors
and end-clients.

Main Duties and Responsibilities:


  • Drives and manages accounts production by excellent account management

  • Maintains strong relationships with the existing client base and improve
    loyalty
  • Proactively prospects new business and brings it to a close
    generating new revenue streams for the property, and meeting property sales
    strategy
  • Proactively follows up on quotations and actively engages
    with clients to maximize conversion of business
  • Autonomously arranges
    external sales appointments / sales trips, site inspections and fam trips when
    appropriate and relevant for every segment
  • Inputs activity on
    the Hotel’s database, ensuring time efficiency and data accuracy

  • Determines the accounts' needs, Hotel's objectives, and marketing activities
    of each assigned market/account
  • Continuously communicates the benefits
    of the Hotel to clients and showcase our Resort
  • Meets the objectives
    as set forth by the Director of Sales & the Director of Marketing &
    Commerce
  • Be accountable for all targets and goals set for area
    of responsibilities
  • Attends departmental and hotels meetings when
    requested by the DOS
  • Develops marketing intelligence, new products
    ideas, competition activities, new customer trends and performance

  • Supports the company’s philosophy and culture by upholding our Values
    and the “Legendary Quality Experiences” standards, ensuring Guest satisfaction
    and contributing to the achievement of our Vision and Mission.

Specific Requirements:

  • Bachelor’s degree
    preferred or equivalent work experience
  • At least 2-3 years
    of experience as leader in sales – Previous Five Star/Luxury Hotel Sales
    Experience is essential
  • Must have an established network
    of connections
  • Strategic Account Management on assigned markets

  • Strong presentation and interpersonal skills
  • Excellent business
    negotiation and customer relationship management skills
  • Available
    to travel abroad
  • Fluent in English and French, a third language
    would be an advantage
  • Excellent communication skills, both verbal
    and written
  • Has a proactive mindset & Good problem-solving skills

  • Team-player
  • Proficient in Microsoft Office applications and HMS,
    Delphi
  • Must work well in stressful high-pressure situations; maintain
    composure and objectivity under pressure
  • Excellent organizational
    skills and ability to work in dynamic and fast-changing environment

  • Proven negotiation skills required; must be able to persuade and influence
    key decision makers in the marketplace
  • Understands the importance
    of closing the business
  • Must be able to work a flexible schedule
    that will accommodate the achievement of all business goals and directives

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.